What are the responsibilities and job description for the Estimator position at Gerber Collision & Glass?
Company Description Gerber Collision & Glass has provided high-quality automotive collision repair services for over 80 years. The company is dedicated to restoring vehicles to pre-accident condition while maintaining safety and workmanship standards. Gerber understands that collision events can be stressful and focuses on supporting customers through clear communication and reliable service. Team members work in a collaborative environment that emphasizes customer care, technical excellence, and integrity in every repair.
Role Description The Estimator is a full-time, on-site role based in Oklahoma City, OK. This position is responsible for inspecting damaged vehicles, identifying required repairs, and preparing accurate repair estimates using industry-standard estimating systems. Day-to-day tasks include communicating with customers to explain repair needs and costs, coordinating with technicians and parts personnel, and working with insurance representatives to review and approve estimates. The Estimator ensures all documentation is complete and compliant with company and insurance guidelines, monitors repair progress, and updates customers on status and timelines. This role contributes to a safe, efficient, and customer-focused repair process within the collision center.
Qualifications
- Experience in automotive collision repair estimating, including vehicle damage assessment and the use of estimating software (e.g., CCC, Mitchell, or similar tools).
- Strong customer service and communication skills to clearly explain repair processes, timelines, and costs to customers and insurance partners.
- Basic understanding of automotive repair methods, parts, and materials, with the ability to collaborate effectively with technicians and parts staff.
- Attention to detail and organizational skills for accurate documentation, record-keeping, and adherence to company and insurance requirements.
- Ability to work on-site in a fast-paced environment, manage multiple estimates, and prioritize tasks to meet deadlines.
- Proficiency with computers and standard office software; comfort learning and using new systems and tools.
- High school diploma or equivalent required; additional technical or collision repair training is beneficial.
- Prior experience in a collision center, dealership, or insurance claims environment is preferred.