Land Rover Nyack Automotive Service Advisor

Job Title: Automotive Service Advisor

Location: Land Rover Nyack - West Nyack, NY

Employment Type: Full-Time

Compensation Range: $75,000 -$125,000 Based on Experience

Join the Team at Land Rover Nyack!

Are you passionate about cars and delivering exceptional customer service? Land Rover Nyack is looking for a knowledgeable, personable, and motivated Automotive Service Advisor to join our team. If you're ready to be the vital link between our customers and our skilled technicians, we want to hear from you!

About the Role:

As an Automotive Service Advisor, you will be the face of our service department. You'll greet customers, listen to their concerns, and guide them through the service process. Your goal: ensure every customer leaves satisfied, informed, and confident in the care their vehicle received.

Key Responsibilities:

Greet customers with professionalism and enthusiasm, building strong relationships

Listen to customer concerns and accurately document vehicle issues

Advise customers on necessary repairs or maintenance, providing clear and honest recommendations

Prepare and explain detailed cost estimates and obtain approvals

Schedule and manage service appointments, ensuring efficient workflow

Maintain open communication between customers and service technicians

Provide status updates and explain completed services to customers

Address customer concerns promptly to ensure satisfaction

Maintain accurate service records and documentation

Uphold all Land Rover and company standards and policies

What We’re Looking For:

Previous experience in a Service Advisor or similar customer-facing automotive role preferred

Excellent communication, organizational, and problem-solving skills

Strong understanding of automotive systems and terminology

Ability to multitask in a fast-paced environment

Professional, friendly, and customer-focused attitude

Valid driver’s license and clean driving record

Benefits:

Health, dental, and vision insurance

Supplemental insurance options

401(k) retirement plan

Ongoing training and career development

A supportive and dynamic team environment

Ready to Drive Your Career Forward?
Apply today to become part of a respected brand and a dealership that values your contribution. At Land Rover Manhattan, your career can go the distance.