Front Desk / Sales

The Front Desk/Sales Associate is a bright, health conscious, professional, friendly, socially and personally aware individual. They work with a take-charge attitude determined to make everything they touch better. They are self-starting, self-motivated and treat both patients and co-the team according to the “Platinum Rule.”

The individual will create a positive experience for first-time patients and can move from computer work to customer service in the blink of an eye and always with a smile on their face. They do what they say and say what they do and inspire everyone around them to a higher level when taking care of patients.

Salary Range: $20.00 - $30.00 per hour

Hourly Base Salary Bonus Opportunities

High school diploma or equivalent required.

Previous experience in a customer-facing role, preferably in sales or reception.

Excellent communication and interpersonal skills.

Proficiency in basic computer applications (email, word processing, scheduling software).

A positive and welcoming demeanor.

Ability to multitask and manage time effectively in a busy office setting.

Comfort with discussing and presenting service packages.

• Welcomes and greets all patients and visitors, in person or over the phone;
• Responsible for keeping the reception area, treating rooms, bathrooms, and remaining office clean and organized;
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information;
• Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff;
• Collects fees;
• Responds to inquiries by patients, prospective new patients, and visitors in a quick and courteous manner;
• Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment;
• Protects patient confidentiality;
• Generates and encourages positive online reviews and social media check-ins;
• Encourages patient referrals;
• Navigate Jane App software functions including data-entry, scheduling, CPT & DX coding; Care plans; Super bills & Medicare billing;
• Monitors and reports practice statistics designated to position (i.e. Google Drive / Stat Tracker);

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.