Enterprise Systems Analyst

The Graduate Admissions team within the Office of Graduate Education plays a vital role in advancing Georgia Tech's mission by supporting the graduate admissions process for more than 40,000 applications annually. We partner closely with academic programs, faculty, and staff to deliver a fair, transparent, efficient, and student-centered admissions experience. Technology and data are central to this work, helping us streamline processes, improve communication, and support graduate programs throughout the admissions cycle.

As a collaborative and service-driven team, we are committed to continuous improvement and using technology to enhance the applicant and program experience. Team members who thrive here are detail-oriented, adaptable, curious, and comfortable working across systems, processes, and people. We value colleagues who bring strong communication and problem-solving skills, a collaborative spirit, and an interest in using technology to improve how we serve applicants and academic programs.

Deliver support to end users in the unit about how to use various types of software programs efficiently and effectively. This includes troubleshooting applications and software. Participate in the design, delivery, and improvement of in-house software applications training programs and related courseware. This position will interact on a consistent basis with: Users of assigned software applications internal and external to unit, central IT office staff, contractors and vendors. This position typically will advise and counsel: Users, IT staff, contractors and vendors. This position will supervise: NA

The Office of Graduate Education is seeking an Enterprise Systems Analyst II to join its Slate technical team and support the configuration, coordination, and day-to-day management of Georgia Tech's graduate enrollment instance of Slate. This position supports back-end Slate users across Georgia Tech graduate programs and the Graduate Admissions team.

The Enterprise Systems Analyst II will focus on developing, maintaining, troubleshooting, and optimizing systems, integrations, and processes that support graduate student recruitment, admissions, and enrollment across Georgia Tech's on-campus and online graduate programs. The position will collaborate with technical and functional partners to translate business needs into effective technical solutions and will report to the Director of Graduate Admissions.

Job Duty 1 -
Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems. Provide Tier 1 and Tier 2 application support.

Job Duty 2 -
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.

Job Duty 3 -
Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.

Job Duty 4 -
Research software application products and services in support of development and purchasing efforts.

Job Duty 5 -
Test new and existing software applications under development or consideration for purchase.

Job Duty 6 -
Participate in the design, development, and delivery of software applications training programs and individual classes.

Job Duty 7 -
Perform preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, etc. as directed.

Job Duty 8 -
Perform other duties as assigned

Educational Requirements
Bachelor's Degree in computer science, information systems, or related field, or equivalent combination of education and experience

Other Required Qualifications
Occasional travel between training locations required; sitting for extended periods of time; dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components; fifting and transporting of moderately heavy objects, such as computers and peripherals.

Required Experience
Two to three years of job related experience

Strong technical aptitude with the ability to quickly learn and apply new systems and technologies.

Experience with Technolutions Slate - specifically configuring, developing, and troubleshooting complex processes, workflows, and automations.

Experience with data integrations and APIs.

Working knowledge of HTML and JavaScript, particularly for maintaining or enhancing portals and other user-facing functionality.

Strong analytical, troubleshooting, and complex problem-solving skills.

Ability to communicate technical concepts clearly to non-technical users and stakeholders.

Strong attention to detail and demonstrated ability to produce accurate, high-quality work efficiently.

Ability to collaborate effectively with technical teams, functional users, and other stakeholders.

$65,052. - $80,000. depending on education and experience

When submitting the application please include:

Cover Letter: that addresses your qualifications for this position

Resume/CV

All documents in a single PDF file save as your lastname_firstname

SKILLS
This job requires in-depth, hands-on knowledge of and experience with enterprise and desktop applications that are assigned; proven experience with troubleshooting principles, methodologies, and issue resolution techniques; knowledge of programming languages and techniques; ability to develop and interpret technical documentation for training and end user procedures; experience with building and maintaining databases for query and problem tracking; good analytical and problem-solving abilities; ability to present ideas in business-friendly and user-friendly language; very strong customer service orientation; excellent written, oral, and interpersonal skills; experience working in a team-oriented, collaborative environment.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Successful candidate must be able to pass a background check. Please visit https://usg.policystat.com/policy/19298143/latest/