What are the responsibilities and job description for the Care Coordinator (Bilingual Spanish/English) position at GEORGIA SPINE & ORTHOPAEDICS?
Description
Are you looking for a career path that drives you and gives you purpose?
Our Care Coordinators do more than schedule appointments and send orders; they make a real impact. Every day, behind the scenes, they contribute to the well-being of hundreds of patients in their communities, serving as safety nets and problem-solvers with a true “get it done” attitude.
At Georgia Spine Orthopaedics and Neurology, we believe in “Excellence in Care and Service for you and our communities” (Erik Bendiks, M.D.). We are a patient-centered orthopaedic practice dedicated to helping individuals recover from life-changing injuries, and our Care Coordinators are the drivers of that mission.
If you believe in forging your own path, are seeking a value-based career, and are a detail-oriented individual, then welcome to a true partnership.
Role Summary
As a Care Coordinator, you will oversee and manage a patient’s journey. This role has three main functions: streamlining the patient’s care, quality assurance, and customer service.
Key Responsibilities: Best Care Coordination Practices
Quality assurance:
- Absolute agency on your caseload.
- Decrease bottlenecks in the process.
- Provide direct oversight of patients' treatments to ensure efficiency and high-quality care.
- Review all progress notes to ensure adherence to the treatment plan and clinical recommendations.
Streamlining the patient’s care:
- Process treatment recommendation orders as needed.
- Act as a liaison between patients and internal/external healthcare providers.
- Handle patient concerns and improve overall patient satisfaction.
- Excellent phone etiquette.
- Maintain continuity of patient care, ensuring no gaps in treatment.
- Manages office relationships and case load.
Customer Service:
- Uphold best practices in personal injury healthcare.
- Ensure accuracy of service dates, injury details, and treatment plans alignment.
- Oversee case load efficiency and maintain necessary documentation/reporting.
Requirements
What is this partnership about?
If you made it this far, we are looking for you...
Experience:
- Strong willingness and eagerness to learn is valued above direct experience.
Education level:
- Bachelor’s Degree Preferred; however, candidates with a strong skill set are encouraged to apply.
Hard and Soft Skill Set:
- Strong Organization and Time Management Skills.
- Proficiency in Microsoft 365 Suite, specifically Excel.
- Strong Communication Skills.
- Integrity and Versatility.
- English Proficiency.
- An excellence-driven mindset.
- Excellent individual contributor and team player.
- Skillful at managing expectations.
- Determined and diplomatic.
We offer:
- Technical Career: We offer a 6-week training program to prepare you for your career as a Personal Injury Care Coordinator.
- Bonus: We reward excellence through quarterly performance incentives.
- 401K: 100% Employer Matched.
- Healthcare Benefits: Medical, Dental, Vision, and Pet Insurance, as well as short-term and long-term disability options.
- Paid Time Off: Incremental based on seniority.
- Holidays: Observance of major federal holidays.
- An Individualistic role within a team-oriented environment: Our culture is supportive, collaborative, and deeply connected, and those we serve.
- Value: Understanding that the most valuable assets are our staff members.