What are the responsibilities and job description for the Case Manager position at Georgia Southwestern State University?
The Case Manager is responsible for facilitating and coordinating support services for students receiving mental health care through the University Counseling Center. This role ensures continuity of care, provides linkage to community resources, develops partnerships with campus community and local stakeholders, and supports outreach and training initiatives. The ideal candidate will bring a collaborative, student-centered approach to managing complex systems of care in higher education.
Responsibilities
Case Management and Coordination of Care ¿ 40%
Conduct needs assessments and develops individualized support plans and referrals.
Coordinate care between students, clinicians, and campus or community providers.
Provide follow-up services and monitor student progress to ensure continuity of care.
Manage a caseload of students requiring wraparound support, hospitalization follow-up, or long-term referral.
Community Partnerships and Referrals ¿ 20%
Maintain a current database of referral sources and community resources, including mental health providers, hospitals, crisis centers, and social services.
Build and sustain relationships with community agencies, treatment programs, and healthcare systems.
Coordinate referrals for services not offered on campus, such as psychiatry, intensive outpatient programs, and housing or food security supports.
Outreach and Prevention ¿ 15%
Collaborate on campus-wide mental health initiatives and prevention campaigns, including, but not limited to, CARE@GSW.
Lead CARE efforts across the GSW campus community.
Serve as the point of contact for the CARE team on campus.
Participate in wellness-related programming.
Help identify student populations with increased mental health needs and support targeted outreach efforts.
Coordinate CARE@GSW referrals and follow-up services, ensuring timely connection between students, campus resources, and external providers to support holistic well-being and academic success.
Training and Consultation ¿ 10%
Provide consultation to faculty, staff, and students on recognizing and responding to mental health concerns.
Train student leaders, resident assistants, and campus partners on referral processes and crisis response.
Collaborate in training Counseling Center interns or practicum students on systems-based care and referrals.
Administrative and Documentation ¿ 10%
Maintain accurate, timely case notes and records in the electronic health record system.
Track data on referrals, hospitalizations, follow-ups, and care coordination outcomes.
Assist in the creation of annual reports, policies, and procedural updates related to case management.
Professional Development and Collaboration ¿ 5%
Participate in ongoing professional development related to case management, college mental health, and equity in service delivery.
Attend staff meetings, case consultations, and interdisciplinary planning efforts within Student Affairs.
Required Qualifications
Bachelor¿s degree in Social Work, Psychology, Counseling, Public Health, or related field.
Experience in case management or care coordination within mental health, medical, or educational settings.
Strong communication, organizational, and advocacy skills.
Demonstrated ability to work effectively with diverse student populations.
Preferred Qualifications
Master¿s degree in Social Work, Counseling, or related field.
Familiarity with HIPAA/FERPA, Title IX, and other considerations in higher education settings.
Previous experience in a college/university setting.
Contact Information
For more information or questions about a job posting, please contact the Department of Human Resources by phone at 229-931-2000 or by email at hr@gsw.edu .
For technical support, please call the USG Service Desk at 877-251-2644 or support@usg.edu .
USG Core Values
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .
Conditions of Employment
Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating eligibility for employment with Georgia Southwestern State University, as determined by Georgia Southwestern State University in its sole discretion, confirmation of the credentials and employment history reflected in application materials and, if applicable, a satisfactory credit check and drug screen.
Equal Employment Opportunity
Georgia Southwestern State University is an equal opportunity employer. As such, the University takes affirmative action to preclude discrimination in recruiting, transferring, training and terminating of employees because of race, color, creed, age, sex, national origin, veterans status, disability or any other reason in accordance with applicable state and federal statutes, executive orders and other regulations which prohibit discriminatory employment practices.
Responsibilities
Case Management and Coordination of Care ¿ 40%
Conduct needs assessments and develops individualized support plans and referrals.
Coordinate care between students, clinicians, and campus or community providers.
Provide follow-up services and monitor student progress to ensure continuity of care.
Manage a caseload of students requiring wraparound support, hospitalization follow-up, or long-term referral.
Community Partnerships and Referrals ¿ 20%
Maintain a current database of referral sources and community resources, including mental health providers, hospitals, crisis centers, and social services.
Build and sustain relationships with community agencies, treatment programs, and healthcare systems.
Coordinate referrals for services not offered on campus, such as psychiatry, intensive outpatient programs, and housing or food security supports.
Outreach and Prevention ¿ 15%
Collaborate on campus-wide mental health initiatives and prevention campaigns, including, but not limited to, CARE@GSW.
Lead CARE efforts across the GSW campus community.
Serve as the point of contact for the CARE team on campus.
Participate in wellness-related programming.
Help identify student populations with increased mental health needs and support targeted outreach efforts.
Coordinate CARE@GSW referrals and follow-up services, ensuring timely connection between students, campus resources, and external providers to support holistic well-being and academic success.
Training and Consultation ¿ 10%
Provide consultation to faculty, staff, and students on recognizing and responding to mental health concerns.
Train student leaders, resident assistants, and campus partners on referral processes and crisis response.
Collaborate in training Counseling Center interns or practicum students on systems-based care and referrals.
Administrative and Documentation ¿ 10%
Maintain accurate, timely case notes and records in the electronic health record system.
Track data on referrals, hospitalizations, follow-ups, and care coordination outcomes.
Assist in the creation of annual reports, policies, and procedural updates related to case management.
Professional Development and Collaboration ¿ 5%
Participate in ongoing professional development related to case management, college mental health, and equity in service delivery.
Attend staff meetings, case consultations, and interdisciplinary planning efforts within Student Affairs.
Required Qualifications
Bachelor¿s degree in Social Work, Psychology, Counseling, Public Health, or related field.
Experience in case management or care coordination within mental health, medical, or educational settings.
Strong communication, organizational, and advocacy skills.
Demonstrated ability to work effectively with diverse student populations.
Preferred Qualifications
Master¿s degree in Social Work, Counseling, or related field.
Familiarity with HIPAA/FERPA, Title IX, and other considerations in higher education settings.
Previous experience in a college/university setting.
Contact Information
For more information or questions about a job posting, please contact the Department of Human Resources by phone at 229-931-2000 or by email at hr@gsw.edu .
For technical support, please call the USG Service Desk at 877-251-2644 or support@usg.edu .
USG Core Values
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .
Conditions of Employment
Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating eligibility for employment with Georgia Southwestern State University, as determined by Georgia Southwestern State University in its sole discretion, confirmation of the credentials and employment history reflected in application materials and, if applicable, a satisfactory credit check and drug screen.
Equal Employment Opportunity
Georgia Southwestern State University is an equal opportunity employer. As such, the University takes affirmative action to preclude discrimination in recruiting, transferring, training and terminating of employees because of race, color, creed, age, sex, national origin, veterans status, disability or any other reason in accordance with applicable state and federal statutes, executive orders and other regulations which prohibit discriminatory employment practices.