What are the responsibilities and job description for the Director, Consumer Lending Products & Experience position at Georgia's Own Credit Union?
If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals dedicated to service, we invite you to apply online today.
This position offers a flexible hybrid work arrangement, allowing employees to balance in-office collaboration with the benefits of remote work. We provide the necessary tools and technology to ensure seamless productivity, whether you're working from home or the office.
Summary
The Director of Product Management will lead a high-performing team of product managers responsible for the strategy, execution, and profitability of Consumer Lending products, including personal loans, auto loans, mortgage, home equity, and ancillary services. This role is part of a collaborate product leadership team, working in close partnership with the Director of Deposits and Payment Products & Experience to ensure a unified and member-centric product portfolio.
Success in this role is defined by the ability to drive innovation, deliver digital-first experiences, and optimize product performance across all channels. The ideal candidate will bring deep expertise in consumer lending and a strong background in digital transformation and fintech, with a proven ability to drive innovation, enhance digital experiences, and deliver results through cross-functional collaboration.
Essential Duties And Responsibilities
To perform this job successfully, the employee must be able to perform each essential job duty satisfactorily. All employees must be able to communicate face to face or through technology with or without reasonable accommodation. Employee will be in an office environment (well-lighted, heated, and air-conditioned) typically stationed at a desk or table. Employee will be asked to sit and stand for various increments of time, and to lift/push up 10 lbs. Clerical office duties on various forms of technology are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
All positions that have lending responsibilities must comply with all requirements under the SAFE ACT, as well as the Credit Union’s policies and procedures related to the SAFE ACT. This includes an obligation on the employee’s part to ensure that NMLA registration pertaining to the SAFE ACT is kept current. The employee must notify the Credit Union within 30 days of any changes that need to be reflected on the NMLS registry.
Georgia’s Own Credit Union is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. Consistent with obligations under federal law, every company that is a federal contractor or subcontractor is committed to taking affirmative action to employ and advance women, minorities, disabled veterans, special disabled veterans, veterans of the Vietnam era, and other eligible veterans.
We are an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.
This position offers a flexible hybrid work arrangement, allowing employees to balance in-office collaboration with the benefits of remote work. We provide the necessary tools and technology to ensure seamless productivity, whether you're working from home or the office.
Summary
The Director of Product Management will lead a high-performing team of product managers responsible for the strategy, execution, and profitability of Consumer Lending products, including personal loans, auto loans, mortgage, home equity, and ancillary services. This role is part of a collaborate product leadership team, working in close partnership with the Director of Deposits and Payment Products & Experience to ensure a unified and member-centric product portfolio.
Success in this role is defined by the ability to drive innovation, deliver digital-first experiences, and optimize product performance across all channels. The ideal candidate will bring deep expertise in consumer lending and a strong background in digital transformation and fintech, with a proven ability to drive innovation, enhance digital experiences, and deliver results through cross-functional collaboration.
Essential Duties And Responsibilities
- Collaborate closely with peer Director of Deposits and Payment Products & Experience to ensure alignment across product portfolios, ensuring consistent processes and best practices.
- Champion digital innovation and fintech partnerships to enhance product delivery, user experience, and operational efficiency.
- Partner with Marketing to design and execute promotional campaigns that drive growth and member engagement.
- Hire, coach, and develop product managers within the Consumer Lending domain.
- Oversee monthly pricing coordination for lending products, ensuring market competitiveness and profitability.
- Manage the full product lifecycle, including ideation, development, launch, performance tracking, and sunset planning.
- Evaluate market trends, member needs, and competitive landscape to identify growth opportunities and remove bottlenecks.
- Establish and monitor success metrics, adjusting tactics and strategies to meet revenue and profitability goals.
- Ensure product consistency and alignment across all distribution channels.
- Stay current on regulatory changes and ensure compliance across all consumer lending product lines.
- Evaluate growth options, assess new opportunities, and identify bottlenecks.
- Proactively evolve product features, efficiency, quality, pricing strategies and methods, profitability, and technology-based experiences (mobile, tablet, online)
- Bachelor’s Degree in Business or related field or equivalent work experience; MBA and/or CPA required.
- Minimum 5 years of experience in financial services, with a strong focus on consumer lending.
- Minimum 2 years of experience managing and developing product teams.
- Proven experience in digital product management, fintech, or technology-driven financial services.
- Strong presentation skills with experience communicating to leadership audiences.
- Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word).
- Exceptional interpersonal and communication skills; ability to influence and collaborate across departments and with peer leaders.
- Strong analytical skills with the ability to interpret financial statements, product performance data, and manage product P&L.
- Proficiency in data analysis tools and techniques to support product strategy and decision making.
- High-level writing, presentation, and storytelling capabilities.
- Ability to lead and motivate virtual and cross-functional teams.
- Detail-oriented with strong problem-solving and critical thinking abilities.
- Excellent organizational and project management skills; ability to manage multiple priorities under pressure.
- Willingness to work extended hours as needed.
To perform this job successfully, the employee must be able to perform each essential job duty satisfactorily. All employees must be able to communicate face to face or through technology with or without reasonable accommodation. Employee will be in an office environment (well-lighted, heated, and air-conditioned) typically stationed at a desk or table. Employee will be asked to sit and stand for various increments of time, and to lift/push up 10 lbs. Clerical office duties on various forms of technology are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
All positions that have lending responsibilities must comply with all requirements under the SAFE ACT, as well as the Credit Union’s policies and procedures related to the SAFE ACT. This includes an obligation on the employee’s part to ensure that NMLA registration pertaining to the SAFE ACT is kept current. The employee must notify the Credit Union within 30 days of any changes that need to be reflected on the NMLS registry.
Georgia’s Own Credit Union is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. Consistent with obligations under federal law, every company that is a federal contractor or subcontractor is committed to taking affirmative action to employ and advance women, minorities, disabled veterans, special disabled veterans, veterans of the Vietnam era, and other eligible veterans.
We are an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.
