What are the responsibilities and job description for the Police Communications Officer position at Georgia Ports Authority?
Job Information
Job Title: Police Communications Officer
Location(s): Garden City Terminal
FLSA Status: Non-Exempt
Job Overview
Under the supervision of the Communications supervisor and on-duty shift supervisor, the PCO maintains strict access to the Security Operations Center; protects and makes inquiries about Criminal Justice Information Services (CJIS) database terminals, and dispatches police and emergency services utilizing multiple radios and computer-aided dispatch equipment. Monitors and manipulates closed circuit television (CCTV) cameras and surveillance equipment.
Upholds the values of the GPA to promote Safety, Integrity, Respect, Community, Creativity and Opportunity. Promotes a safe work environment by participating in safety initiatives and reporting unsafe conditions and behaviors.
Job Duties
Knowledge, Skills, & Abilities
Revised: 8/3/2023
Mission: To empower entrepreneurs, strengthen industries, sustain communities, and fortify families by relentlessly striving to accelerate global commerce.
Job Title: Police Communications Officer
Location(s): Garden City Terminal
FLSA Status: Non-Exempt
Job Overview
Under the supervision of the Communications supervisor and on-duty shift supervisor, the PCO maintains strict access to the Security Operations Center; protects and makes inquiries about Criminal Justice Information Services (CJIS) database terminals, and dispatches police and emergency services utilizing multiple radios and computer-aided dispatch equipment. Monitors and manipulates closed circuit television (CCTV) cameras and surveillance equipment.
Upholds the values of the GPA to promote Safety, Integrity, Respect, Community, Creativity and Opportunity. Promotes a safe work environment by participating in safety initiatives and reporting unsafe conditions and behaviors.
Job Duties
- Monitors radio frequencies, set priorities among incoming events, and dispatches the police to necessary locations using both radios and computers.
- Utilizes radio contact to keep the accurate status of the exact location of equipment and employees.
- Receives and responds to emergency and non-emergency calls from the public, tenants, customers, and other law enforcement agencies, via telephone and radio systems and computer-aided dispatch (CAD) systems.
- Processes and evaluates information received, prioritize calls, and dispatches required units and/or agencies for response.
- Monitors and coordinates police unit activity and assignments via police radio frequencies and CAD.
- Maintains status and locations of department public safety personnel.
- Utilizes technology such as computers, radio systems, telephones, fax machines, access control systems, camera (CCTV) systems, and other communication equipment.
- Creates and maintains automated or manual logs of public safety communications activity.
- Accesses and enters sensitive data in local/state/national databases as necessary for investigative purposes, i.e. Georgia Criminal Information Center (GCIC) and National Crime Information Center (NCIC).
- Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties.
- Keeps informed of departmental regulations, policies, and procedures.
- Perform the duties of a PSO when needed, if properly trained and worked in that job class previously.
- Performs other duties as assigned
- Complies with all policies and standards
Knowledge, Skills, & Abilities
- Must be able to effectively articulate facts, alarms, intrusion alerts, observations, or incidences orally, through written reports, radio, or other electronic media.
- Must have legible handwriting; able to type and use computerized word processing and scanning equipment; able to compare, discriminate, articulate, and formulate information accurately, and arrive at sound and reasonable decisions often under pressure; able to give instructions and information clearly, decisively, and concisely; must be able to remain composed and conduct behavior in a professional manner during difficult or stressful situations.
- Can write clearly and spell correctly. Skilled in observing situations analytically and objectively and relaying details accurately.
- The ability to interact and communicate effectively and professionally with the GPA staff on all levels of administration including immediate supervisor, management, and co-workers required.
- Must be able to stand or sit for prolonged periods of time. Must be able to work rotating shifts, holidays, and weekends.
- Must be able to successfully complete the Basic Communications Officer (BCO) course at the Georgia Public Safety Training Center.
- Only one (1) opportunity to successfully complete this course is authorized per candidate.
- Must be able to successfully complete training requirements for GCIC terminal operator certification and maintain current certification.
- Required High School Diploma or equivalent required
- Required Must be able to pass a GPA background investigation prior to employment
- TWIC - Transportation Worker Identification Credential Required
- Driver's License - Valid state driver's license Required
Revised: 8/3/2023
Mission: To empower entrepreneurs, strengthen industries, sustain communities, and fortify families by relentlessly striving to accelerate global commerce.