Front Desk Staff Member - Bilingual English / Korean

Position Overview

The Neurology Clinic Front Desk Staff Member serves as the primary in-person contact for patients and caregivers in a neurology clinic. This role is responsible for creating a calm, welcoming, and well-organized experience for patients—many of whom may be managing complex or chronic neurological conditions.

This role helps create a smooth clinic flow by managing patient check-in and check-out, assisting with rooming, handling payments, and supporting daily clinic operations.

This is a fully on-site position in a neurology clinic. Remote or hybrid work is not available.

Key ResponsibilitiesPatient Flow & Front Desk Support

• Greet patients and caregivers and manage patient check-in
• Assist patients with required paperwork
• Fill in visit tickets and support visit documentation workflows
• Room patients as needed and communicate status to clinical staff
• Manage patient check-out and next-step instructions

Scheduling & Systems

• Schedule follow-up visits and future appointments
• Support clinic scheduling needs throughout the day

Administrative Support

• Collect co-pays and payments at time of visit
• Complete staff tasks, paperwork, and clinic administrative duties
• Assist with patient phone calls
• Assist with verifying insurance for patients
• Request, receive, fax, upload medical documentation

Working Environment & Schedule

• On-site neurology clinic
• Patient-facing role
• Full-time schedule; hours based on clinic needs but typical hours are from 8:30 or 9:00am until 5:30pm or 6pm
• Majority of work days based in Duluth, GA. May require 1-2 days of work per month in Riverdale, GA office.

What Makes You a Strong Fit for the Neurology Clinic Team

• Able to maintain compassion and professionalism in a fast-paced clinic environment
• Excellent team player and communicator who listens carefully, explains information clearly, and collaborates effectively with clinical and administrative team members
• Detail-oriented and reliable, with a strong sense of ownership over patient-facing and operational tasks
• Proficient with technology and excited to use electronic medical records and clinic systems to support efficient, accurate care
• Flexible and adaptable, willing to adjust workflows to improve clinic flow and patient experience
• Motivated to learn and grow within a specialty neurology practice and contribute to continuous improvement

Required Qualifications

• Must speak English and Korean
• High school diploma or equivalent required; some college preferred
• Prior customer service or healthcare front desk experience preferred
• Comfortable interacting with patients managing neurological conditions
• Strong organizational and communication skills
• Proficient PC skills; experience with electronic medical record systems preferred
• High level of professionalism, integrity, and reliability
• US work authorization

Preferred Qualifications

• Experience in a neurology or specialty clinic
• Familiarity with Practice Fusion