Front Office Check-In

Job Summary:

The Front Office Check-In Administrative Assistant will facilitate patient care by effectively facilitating patient flow.

Supervisory Responsibilities: N/A

Duties/Responsibilities:

• Greets patients immediately upon arrival, assists with check-in utilizing Epion pad. Obtain and scan identification and insurance cards.
• Review Epion for missing or incorrect information and edit or obtain prior to accepting into Athena.
• Answer and route incoming calls.
• Insurance verification through Availity, obtain referrals for HMO patients keep track of visits, contact insurance company if additional benefits for coverage are requested.
• Work with the billing/insurance department to maintain adherence to policies developed to ensure prompt payment of claims, collection of copays and balances.
• Maintain a high level of knowledge of administrative and billing skills.
• Facilitate appointment scheduling, cancellations and rescheduled appointments in accordance with physician and/or office guidelines.
• Submits necessary information and documentation for insurance authorization and obtains authorizations.
• Advises patients of balances owed to GHSE and collects money.
• Check charts for next day’s schedule to ensure all information is current and correct.
• Print encounter forms and route them to the appropriate party depending on the type of visit.
• Review the next day’s charts for insurance and balances.
• Coordinate with Billing or Self-Pay Patient Accounts Representative for assistance with patient’s questions regarding account balances.
• Maintain Inbox daily for phone messages, referrals and continuity of care documents, to ensure tasks are being completed.
• Participate in weekly huddles with administrative staff.
• Maintains files and records as requested.
• Maintain OSHA compliance in coordination with OSHA Compliance Officer.
• Performs other duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize and delegate tasks.
• Ability to maintain confidential records.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• One year with medical office administrative experience.
• Proficient with EMR, Athena experience preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.