What are the responsibilities and job description for the Eligibility Specialist 1 - Refugee position at Georgia Department of Human Services?
Description
Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.
What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.
Start your career in public service. The Division of Family and Children Services (DFCS) , Office of Family Independence (OFI), is seeking candidates to fill positions as an Eligibility Specialist 1 in the Refugee unit. These positions are located in Savannah, Georgia, Chatham County. The position will report to an Eligibility Specialist Supervisor.
SALARY IS NON-NEGOTIABLE FOR THIS POSITION.
Job Description
Pay Grade E
Under direct supervision, the selected candidate will work with Refugee customers to process applications and renewals to determine eligibility for DFCS programs. Eligibility specialists engage in a great deal of communication with applicants for aid programs. In addition to fact-checking, they can act as an information resource to people who need financial assistance. They may even play the role of counselor or advocate by advising people on what aid programs may benefit them and then helping them receive that benefit.
Roles And Responsibilities
For more detailed information about the Georgia Department Human Services
https://dhs.georgia.gov/
Employment Information
Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.
DHS is an Equal Opportunity Employer
If you require accommodations under the Americans with Disabilities Act (ADA), email request by the closing date of this announcement to: @HRHelpline
The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.
As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
In addition to a competitive salary, DHS offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account. Visit http://team.georgia.gov/ for more information.
Insurance
Health, dental, vision, legal, disability, accidental death and dismemberment, healthcare and childcare spending accounts, and life insurance plans are available.
Health Benefits: 1-800-610-1863 State Health Benefit Plan
Flexible Benefits: 1-877-342-7339 GA Breeze Portal
Retirement
State employees participate in the Employee's Retirement System. Contributions are based on a percentage of salary and service date entry
Employee Retirement System: 1-800-805-4609 ERS Website
Deferred Compensation
Tax shelter plans are available that enable employees to provide for greater retirement security. Fund programs are available in both 457(k) and 401(k) plans.
Peach State Reserves: 1-877-342-7339 ERS / Peach State Reserves
Credit Union
Employees are eligible to become members of the Atlanta Postal Credit Union and Georgia United Credit Union
01
What is your highest level of education completed?
How proficient are you in Microsoft Office Suite?
How many years of customer service experience do you have working with internal and external customers?
How did you hear about this career opportunity?
Do you have experience assisting English proficiency and sensory impaired by collaborating with the Language Line?
Completion of 90 quarter hours (60 semester hours) at an accredited college or university.
Do you have experience/proficiency in speaking a foreign language?
Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.
What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.
Start your career in public service. The Division of Family and Children Services (DFCS) , Office of Family Independence (OFI), is seeking candidates to fill positions as an Eligibility Specialist 1 in the Refugee unit. These positions are located in Savannah, Georgia, Chatham County. The position will report to an Eligibility Specialist Supervisor.
SALARY IS NON-NEGOTIABLE FOR THIS POSITION.
- Applicant must pass mandatory standardize testing for the program assigned to the position to maintain the position.
- Mandatory training varies from eight to ten weeks depending on the assigned program and may be scheduled at any DFCS office throughout Georgia.
- Although employees may be authorized to telework upon completion of training, employees may also be subject to report to an office as requested.
Job Description
Pay Grade E
Under direct supervision, the selected candidate will work with Refugee customers to process applications and renewals to determine eligibility for DFCS programs. Eligibility specialists engage in a great deal of communication with applicants for aid programs. In addition to fact-checking, they can act as an information resource to people who need financial assistance. They may even play the role of counselor or advocate by advising people on what aid programs may benefit them and then helping them receive that benefit.
Roles And Responsibilities
- Determines eligibility for Refugee Cash Assistance and Refugee Medical Assistance programs
- Processes applications and/or reviews and interim changes using appropriate criteria and policies consistently and according to established guidelines.
- Records and evaluates personal and financial data obtained from individuals.
- Keys in a high volume of data using standard office hardware and software.
- Performs other professional responsibilities as assigned.
- A minimum training score of 70% for Online and 75% for classroom / Policy and Gateway training is required.
- High school diploma or GED AND (1) one year of related experience which involved customer contact/interaction.
- Four (4) years related experience which involved customer contact/interaction as a regular part of the position OR combination of education and/or customer contact/interaction experience for a total four (4) years.
- Strong proficiency in the use of Data Based software and/or Microsoft Office Suite software applications typically used in a corporate office environment.
- Ability to enter a high volume of data effectively and accurately on a regular basis using standard office technology.
- Must be able to work independently.
- Demonstrates excellent customer service skills including but not limited to the ability to work with people of different ethnic and social backgrounds. Also including the ability to work with all levels of leadership and management to resolve internal and external concerns.
- Fluent in English and other language/s.
For more detailed information about the Georgia Department Human Services
https://dhs.georgia.gov/
Employment Information
Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.
DHS is an Equal Opportunity Employer
If you require accommodations under the Americans with Disabilities Act (ADA), email request by the closing date of this announcement to: @HRHelpline
The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.
As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
In addition to a competitive salary, DHS offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account. Visit http://team.georgia.gov/ for more information.
Insurance
Health, dental, vision, legal, disability, accidental death and dismemberment, healthcare and childcare spending accounts, and life insurance plans are available.
Health Benefits: 1-800-610-1863 State Health Benefit Plan
Flexible Benefits: 1-877-342-7339 GA Breeze Portal
Retirement
State employees participate in the Employee's Retirement System. Contributions are based on a percentage of salary and service date entry
Employee Retirement System: 1-800-805-4609 ERS Website
Deferred Compensation
Tax shelter plans are available that enable employees to provide for greater retirement security. Fund programs are available in both 457(k) and 401(k) plans.
Peach State Reserves: 1-877-342-7339 ERS / Peach State Reserves
Credit Union
Employees are eligible to become members of the Atlanta Postal Credit Union and Georgia United Credit Union
01
What is your highest level of education completed?
- Doctorate Degree
- Master's Degree
- Bachelor's Degree
- Associate's Degree
- High School Diploma
- GED
- None of the Above
How proficient are you in Microsoft Office Suite?
- None
- Beginner
- Intermediate
- Advanced
- Expert
How many years of customer service experience do you have working with internal and external customers?
- None
- Less than 1 Year
- 1 Years
- 2 Years
- 3 Years
- More than 4 Years
How did you hear about this career opportunity?
- Career Fair
- Job Board
- GA Department of Labor
- Team Ga Careers
- Social Media
- Community Outreach
- Family/ Friend
- Former/ Current Employee
Do you have experience assisting English proficiency and sensory impaired by collaborating with the Language Line?
- No
- Yes
Completion of 90 quarter hours (60 semester hours) at an accredited college or university.
- Yes
- No
Do you have experience/proficiency in speaking a foreign language?
- Yes
- No
- Required Question
