What are the responsibilities and job description for the Child Support Services Agent Supervisor - 00026567 position at Georgia Department of Human Services?
Description
Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.
What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.
Start your career in public service. DCSS is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs to include but not limited to Fatherhood, Prison Re-Entry and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child's life.
The Georgia Department of Human Services (DHS), Division of Child Support Services (DCSS) is seeking candidates for the position of Child Support Services Agent Supervisor. This position will sit in the DCSS Brunswick or Jesup Office. The selected candidate will supervise in both offices and travel to Brunswick and Jesup.
JOIN OUR TEAM!!!
Job Description
Pay Grade: I
Supervises, guides, and/or instructs the work assignments of subordinate staff. Supervises a unit to establish and enforce child support obligations of responsible parents. Coordinates child support activities with legal, judicial, and public organizations.
Role And Responsibilities
For more detailed information about the Georgia Department Human Services
https://dhs.georgia.gov/
Employment Information
Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.
DHS is an Equal Opportunity Employer
If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: hrhelpline@dhs.ga.gov.
The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.
As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
In addition to a competitive salary, DHS offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account. Visit http://team.georgia.gov/ for more information.
Insurance
Health, dental, vision, legal, disability, accidental death and dismemberment, healthcare and childcare spending accounts, and life insurance plans are available.
Health Benefits: 1-800-610-1863 State Health Benefit Plan
Flexible Benefits: 1-877-342-7339 GA Breeze Portal
Retirement
State employees participate in the Employee's Retirement System. Contributions are based on a percentage of salary and service date entry
Employee Retirement System: 1-800-805-4609 ERS Website
Deferred Compensation
Tax shelter plans are available that enable employees to provide for greater retirement security. Fund programs are available in both 457(k) and 401(k) plans.
Peach State Reserves: 1-877-342-7339 ERS / Peach State Reserves
Credit Union
Employees are eligible to become members of the Atlanta Postal Credit Union and Georgia United Credit Union
01
Are you aware this position will sit in the Brunswick or Jesup Office?
What is your highest level of education completed?
How many years of lead worker, team leader, or supervisory job-related experience do you have? (Experience must be indicated on application)
How many years of experience do you have at the lower-level Child Support Services Agent 3 or 4? (Experience must be shown on application)
How many years of experience do you have researching financial reports and resolving undistributed collections to expedite processing of child support payments in accordance with federal, state, and agency procedures?
How many years of experience do you have Interpreting and applying state, federal and agency laws, rules, policies and procedures and assists staff with sensitive and complex cases?
Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.
What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.
Start your career in public service. DCSS is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs to include but not limited to Fatherhood, Prison Re-Entry and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child's life.
The Georgia Department of Human Services (DHS), Division of Child Support Services (DCSS) is seeking candidates for the position of Child Support Services Agent Supervisor. This position will sit in the DCSS Brunswick or Jesup Office. The selected candidate will supervise in both offices and travel to Brunswick and Jesup.
JOIN OUR TEAM!!!
Job Description
Pay Grade: I
Supervises, guides, and/or instructs the work assignments of subordinate staff. Supervises a unit to establish and enforce child support obligations of responsible parents. Coordinates child support activities with legal, judicial, and public organizations.
Role And Responsibilities
- Manages casework functions within the Child Support Services office or unit.
- Interprets and applies state, federal and agency laws, rules, policies and procedures and assists staff with sensitive and complex cases.
- Provides human resources management direction to assigned staff.
- Performs administrative assignments as required for the efficient operation of unit.
- Coordinates and participates in local and statewide projects, as requested.
- Performs other professional responsibilities as assigned by manager, director or leadership team.
- High school diploma or GED AND Five (5) years of direct job-related experience which includes Two (2) years in a lead worker, team leader, or supervisory role.
- Two (2) years of experience at the lower level Child Support Services Agent 3 (SST062).
- One (1) year of experience at the lower level Child Support Services Agent 4 (SST063) or position equivalent.
For more detailed information about the Georgia Department Human Services
https://dhs.georgia.gov/
Employment Information
Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.
DHS is an Equal Opportunity Employer
If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: hrhelpline@dhs.ga.gov.
The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.
As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
In addition to a competitive salary, DHS offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account. Visit http://team.georgia.gov/ for more information.
Insurance
Health, dental, vision, legal, disability, accidental death and dismemberment, healthcare and childcare spending accounts, and life insurance plans are available.
Health Benefits: 1-800-610-1863 State Health Benefit Plan
Flexible Benefits: 1-877-342-7339 GA Breeze Portal
Retirement
State employees participate in the Employee's Retirement System. Contributions are based on a percentage of salary and service date entry
Employee Retirement System: 1-800-805-4609 ERS Website
Deferred Compensation
Tax shelter plans are available that enable employees to provide for greater retirement security. Fund programs are available in both 457(k) and 401(k) plans.
Peach State Reserves: 1-877-342-7339 ERS / Peach State Reserves
Credit Union
Employees are eligible to become members of the Atlanta Postal Credit Union and Georgia United Credit Union
01
Are you aware this position will sit in the Brunswick or Jesup Office?
- Yes
- No
What is your highest level of education completed?
- Doctorate Degree
- Master's Degree
- Bachelor's Degree
- Associate's Degree
- High School Diploma
- GED
- None of the Above
How many years of lead worker, team leader, or supervisory job-related experience do you have? (Experience must be indicated on application)
- None
- Less than 1 Year
- 1 Years
- 2 Years
- 3 Years
How many years of experience do you have at the lower-level Child Support Services Agent 3 or 4? (Experience must be shown on application)
- None
- Less than 1 Year
- 1 Years
- 2 Years
- 3 Years
- More than 4 Years
How many years of experience do you have researching financial reports and resolving undistributed collections to expedite processing of child support payments in accordance with federal, state, and agency procedures?
- None
- Less than 1 Year
- 1 Years
- 2 Years
- 3 Years
- More than 4 Years
How many years of experience do you have Interpreting and applying state, federal and agency laws, rules, policies and procedures and assists staff with sensitive and complex cases?
- None
- Less than 1 Year
- 1 Years
- 2 Years
- 3 Years
- More than 4 Years
- Required Question
