ASD Program & Policy Manager - 00204926

The Georgia Department of Community Health (DCH) is one of Georgia's four health agencies serving the state's growing population of over 10 million people. DCH serves as the lead agency for Medicaid, oversees the State Health Benefit Plan (SHBP) and Healthcare Facility Regulation, impacting one in four Georgians.

Through effective planning, purchasing and oversight, DCH provides access to affordable, quality health care to millions of Georgians, including some of the state's most vulnerable and under-served populations. Six enterprise offices support the work of the agency’s three program divisions. DCH employees are based in Atlanta, Cordele and across the state. 

DCH is committed to providing superior Customer Service and Communication, embracing Teamwork and fostering Accountability to ensure that our internal and external customers and stakeholders feel included, respected, engaged and secure.  

• Report to the Behavioral Health and Member Services Director activities, initiatives, and escalating risks, issues, or concerns.

• Serve as DCH’s subject matter expert on ASD, associated treatments, treatment provider field, and state and national ASD best practices at the macro, mezzo, and micro level of care delivery. 

• Collaborates extensively with the Behavioral Health Manager and other Behavioral Health Staff on program, policy, and member needs initiatives and activities at the intersection of ASD and Behavioral Health.

• In partnership with the Behavioral Health and Member Services Director and the Behavioral Health Manager, oversees the development and implementation of ASD policies and procedures.

• Serves as policy owner and knowledge expert for all aspects of Policies and Procedures for Autism Spectrum Disorder.

• Responsible for audit exceptions review and directs corrective actions.

• Cultivates ASD provider relationships and oversees, in partnership with others, the quality of ASD service provision for CMO and FFS members.

• Coordinates with the Department of Behavioral Health and Developmental Disabilities ASD staff.

• Interfaces with external clinical consulting entities on specific and general ASD service delivery strategies for members and population.

• In partnership with the Behavioral Health and Member Services Director and the Behavioral Health Manager provides ASD service delivery program and policy oversight to the CMOs and FSS population.

• In partnership with other staff, particularly ASD Specialist, is the point of communication and customer service for member families in need of ASD services, information, and resources.  Manages case load as necessary.

• Supervise, plan, and review work of assigned staff and provide feedback.

• Interview, hire, direct, train, evaluate the performance of, and when necessary, discipline and discharge employees.

• Manages case load as needed.

Preferred Qualifications:

• Board Certified Behavior Analyst (BCBA)
• Experience serving as a business owner and monitoring compliance in contracts or interagency agreements with third-party vendors or sister agencies.
• Experience in managing utilization of programs or services in a managed care, Medicaid, or private insurance setting.
• Experience in resources and services management for Autism and Intellectual and Developmental Disabilities i.e. DBHDD, Bobby Dodd Institute, NOW/COMP, Marcus Autism Center, MATCH, Crisis Stabilization, etc.

Key Skills and Qualifications:

• Strong background in ASD, ASD service provision policy and programs
  • MPH, MSW and/or LMSW, training in, and experience with, ABA service delivery a plus
• Overall understanding of the provision of Applied Behavioral Analysis and its provider field
• Familiarity with Georgia ASD stakeholders and advocates, specifically those who represent ABA providers and/or families   
• Experience in Medicaid coverage for ASD and behavioral health services
• Knowledge and understanding of DCH's managed care and fee-for-service offerings
• Ability to establish and maintain effective working relationships with CMO’s, agencies, brokers, vendors and DCH Leadership
• Knowledge and understanding of federal, state, and CMS policies and regulations 
• Experience supporting implementation of a strategic plan against success metrics and the impact on the related business processes
• Demonstrated experience managing staff to implement new initiatives, execute projects on time, and on budget
• Ability to guide team, manage performance and build a collaborative work environment
• Experience engaging in staff recruitment and retention activities

Key Competencies:

1. Purpose Driven
2. Customer Focused
3. Results Oriented
4. Clear and Timely Communicator
5. Encourages Teamwork and Collaboration
6. Holds Employees and Self Accountable
7. Willing to Learn
8. Organized and Meets Expected Deadlines

1. Measure employee performance and provides learning opportunities to improve performance
2. Delegates and utilizes resources efficiently
3. Builds a strategy and vision to drive positive change for the Division
4. Inspires others to achieve goals and collaborate with others
5. Prioritizes and manages multiple tasks without sacrificing quality
6. Identifies, manages, and mitigates risk

1. Exhibits attention to detail
2. Possesses a proactive mindset
3. Displays strong oral and written communication skills
4. Builds strong relationships with internal and external stakeholders
5. Develops innovative solutions to solve problems

1. Customer Service - Understands that all State employees have external and/or internal customers that they provide services and information to; honors all of the State’s commitments to customers by providing helpful, courteous, accessible, responsive, and knowledgeable service.
2. Teamwork and Cooperation - Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others
3. Results Orientation - Consistently delivers required business results; sets and achieves achievable, yet aggressive, goals; consistently complies with quality standards and meets deadlines; maintains focus on Agency and State goals
4. Accountability - Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to delivering on his/her public duty and presenting oneself as a credible representative of the Agency and State to maintain the public’s trust
5. Judgment and Decision Making - Analyzes problems by evaluating available information and resources; develops effective, viable solutions to problems which can help drive the effectiveness of the department and/or State of Georgia
6. Talent Management - Clearly establishes and communicates expectations and accountabilities; monitors and evaluates performance; provides effective feedback and coaching; identifies development needs and helps employees address them to achieve optimal performance and gain valuable skills that will translate into strong performance in future roles
7. Transformers of Government - Develops innovative approaches to address problems and drive continuous improvement in State programs and processes; drives effective and smooth change initiatives across the State by communicating, confirming understanding, and actively working with stakeholders to overcome resistance

Learning & Development Initiatives:

• Complete a minimum of 5 annual hours of training relevant to the position
• Complete continuing education training as required per level of licensure

EARN MORE THAN A SALARY! In addition to a competitive salary, the Georgia Department of Community Health offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and childcare spending account.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.

THIS POSITION IS SUBJECT TO CLOSE AT ANY TIME ONCE A SATISFACTORY APPLICANT POOL HAS BEEN IDENTIFIED. APPLICATIONS WITHOUT WORK EXPERIENCE LISTED WILL NOT BE CONSIDERED. CURRENT GEORGIA STATE GOVERNMENT EMPLOYEES WILL BE SUBJECT TO STATE PERSONNEL BOARD (SPB) RULE PROVISIONS. THE POSITION MAY BE FILLED AT A LOWER OR HIGHER POSITION LEVEL.

This position is unclassified and employment is at-will. Candidates for this position may be subject to a background history, reference check, and credit check. For more information about this job contact: http://dch.georgia.gov

Salary : $62,331 - $101,579