Primary Care Office Supervisor

The Georgia Department of Community Health (DCH) is one of Georgia's four health agencies serving the state's growing population of over 10 million people. DCH serves as the lead agency for Medicaid, oversees the State Health Benefit Plan (SHBP) and Healthcare Facility Regulation, impacting one in four Georgians.

Through effective planning, purchasing and oversight, DCH provides access to affordable, quality health care to millions of Georgians, including some of the state's most vulnerable and under-served populations. Six enterprise offices support the work of the agency’s three program divisions. DCH employees are based in Atlanta, Cordele and across the state.

DCH is committed to providing superior Customer Service and Communication, embracing Teamwork and fostering Accountability to ensure that our internal and external customers and stakeholders feel included, respected, engaged and secure.

The Department of Community Health is currently seeking a qualified Primary Care Office Supervisor for the Primary Care Office and Farmworker Health program section within the State Office of Rural Health (SORH). Under minimal supervision, the Primary Care Office Supervisor supervises staff in the Primary Care Office and Farmworker Health program sections to ensure services provided by staff meet performance and quality expectations. The supervisor will oversee the performance of complex administrative duties and statistical, financial, or operational data analysis and reporting. In addition, the supervisor will be expected to identify trends, discrepancies and variances to improve the efficiency and effectiveness of operations and may partner with other departments, divisions, outside agencies and vendors to address business issues. The supervisor will provide high level support for various projects, grants, contracts, implementation of procedures, and/or any specialized functions, assisting with orientation guidance for new employees. The position is based in Cordele, GA (Crisp County), a rural community approximately 60 miles south of Macon on I-75. The SORH is dedicated to improving access to health care in rural and underserved areas and reducing health status disparities.

Job Responsibilities

• Ensures direct reports adhere to accurate reporting of scheduled work hours and requests for annual, personal, or sick leave
• Ensures direct reports are clearly aware of job responsibilities and perform assigned duties and functions as directed
• Monitors employee performance and quality of work to ensure all performance standards outlined in annual performance evaluations are met to include working with staff throughout performance period to identify areas of success as well as areas in need of improvement
• Utilizes quality assurance tools to evaluate staff adherence and quality of work for assigned responsibilities, duties and tasks
• Interviews, hires, directs, trains, evaluates performance of, and when necessary, disciplines and discharges employees
• Supervises direct reports in grant program/project development, management, and administration of a variety of state and federal grants
• Oversees development of grant-related budgets and provides budget monitoring to ensure proper funding allocations
• Provides comprehensive and detailed technical assistance to grantees, independently and with minimum supervision
• Travels in and out of state to represent the State Office of Rural Health at required business meetings or conferences as needed.

Responsibilities included but are not limited to:

• Maintain working knowledge of current federal and state regulations, trends, and developments within assigned program area
• Identify and initiate development of new funding opportunities
• Conduct research to promote successful grant development and maximum awards
• Evaluate eligibility of potential grantees for participation in grant programs
• Communicate with internal and external customers to provide information and services targeted to meet customer expectations
• Develop and deliver program-related presentations to local, state, and federal stakeholders as needed or requested
• Establish and maintain a positive working relationship with area business community, internal and external agency customers, and other related contacts
• Monitor effectiveness of business operations, assess quality of service and implement process improvement initiatives
• Receive additional training, as required, to increase knowledge and proficiency and experience in all areas
• Gather, compile, and analyze data
• Prepare reports of findings and analysis. Makes recommendations and/or implements operational changes

Minimum Qualifications

Associate degree in communication, English, or public relations from an accredited college or university and four (4) years of experience related to area of assignment; or one (1) year of experience required at the lower level Busi Support Analyst 3 (GSP132).

Note: An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year.

Preferred Qualifications

• Bachelor’s degree or higher in business or related field from an accredited college or university
• Certification/licensure as a healthcare provider with clinical experience in primary care, dental, or behavioral health services
• Working knowledge of programs administered through the Primary Care Office and Farmworker program sections within the State Office of Rural Health
• Ability to interact with educational institutions, students, and healthcare providers to promote the National Health Service Corps loan repayment and scholarship programs in Georgia
• Strong management and interpersonal skills
• Commitment to fostering a team environment
• Ability to provide subordinate staff coaching, leadership, and instruction
• Experience with federal and/or state grant management
• Developed knowledge, understanding, and application of SORH objectives
• Ability to work across team, department, and organizational functions
• Excellent verbal and written communication skills
• Advanced skills in commonly used computer applications
• Ability to read, comprehend, apply, and communicate applicable state and federal regulations

Additional Information

EARN MORE THAN A SALARY! In addition to a competitive salary, the Georgia Department of Community Health offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and childcare spending account.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.

This position is unclassified and employment is at-will.

Candidates for this position are subject to a background history and reference check.