Clinical Patient Services Representative

Employee Type:

Regular

Work Shift:

Day - 8 hour shift (United States of America)

Join Team Tidelands and help people live better lives through better health!

Clinical Patient Services Representative
Are you passionate about quality and committed to excellence? Consider joining our Tidelands Health team. As our region's largest health care provider, we are also one of our area's largest employers. More than 2,500 team members at more than 70 Tidelands Health locations bring our healing mission to life each day.

A Brief Overview
The Clinical Patient Services Representative will perform administrative duties to support the clinical needs of the patient. The CPSR is responsible for making every effort to provide first call resolution for patients of Tidelands Health. This will be achieved by collaborating with the care team and ensuring timely response to all requests (within 24 business hours). This role will require strong communication skills and excellent customer service. The CPSR will maintain efficient and concise documentation of all patient interactions. This position may support clinical operations when needed.

What you will do

• First call resolution – Handle incoming calls to clinic to provide patient first call resolution to meet the patients’ requests.
• Escalate urgent patient needs – Notifies care team in an expeditious manner, when necessary, per established protocols.
• Facilitate telehealth services, including language assistance - Coordinate appointments and language services with Telemedicine.
• Assist with patient portal enrollment - As time permits, facilitates portal enrollment and assists with resetting passwords. Coordinates technical issues with the IT support team when needed.
• Medical Records Management – Facilitates medical records request by coordinating with medical records department while ensuring HIPPA compliance.

Education Qualifications

• Certificate as a Medical Assistant (CMA) Required or
• Diploma as a Licensed Practical Nurse (LPN) Required

Experience Qualifications

• Demonstrated experience with strong interpersonal communication skills Required
• Prior experience with interpreting and following detailed policies and workflows Required
• Competency with Microsoft Office applications Required
• Prior experience with Electronic Medical Record in physician office environment Required
• Minimum of two (2) years as a MA/LPN Required
• Minimum of two (2) years in a physician office setting Preferred
• Prior experience scheduling patients Preferred

Skills and Abilities

• Excellent customer service skills
• Medical Terminology knowledge
• Ability to follow established guidelines and workflows
• Problem solving skills and ability to prioritize needs
• Demonstrated ability to handle multiple projects and tasks efficiently (time management)
• Ability to work independently and with a team
• Computer proficiency
• Excellent communication skills

Licenses and Certifications

• Licensed Practical Nurse - South Carolina Department of Labor, Licensing and Regulation Required or
• Certified Medical Assistant - American Association of Medical Assistants Required or
• National Certified Medical Assistant - National Center for Competency Testing Required or
• Certified Clinical Medical Assistant - National Healthcareer Association Required or
• Certified Clinical Medical Assistant - National Healthcareer Association Required

Physical Demand
Light Physical Demand
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a contract for employment nor a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform tasks other than those specifically presented in this description. Tidelands Health is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.