What are the responsibilities and job description for the Front of House Assistant Manager position at George Mason University?
Department: Col of Visual and Performing Arts
Classification: Media Specialist 2
Job Category: Classified Staff
Job Type: Full-Time
Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)
Location: Manassas, VA
Workplace Type: On Site Required
Sponsorship Eligibility: Not eligible for visa sponsorship
Pay Band: 03
Salary: Salary commensurate with education and experience
Restricted: Yes
Criminal Background Check: Yes
Works with Minors check: Yes
About The Department
The Hylton Performing Arts Center opened in May 2010 as the region’s first state of the art performing arts center. The partnership with Prince William County, the City of Manassas, and George Mason University has created a project that educates, entertains, and enriches the lives of our citizens. The Center provides performance space for local community arts groups, as well as national and international tours including everything from Beethoven to Bluegrass (and everything in between). Located at the Sci Tech campus of George Mason University in Manassas, the Center has two performance spaces – a 1,166 seat Merchant Hall and the 300-flexible seat Gregory Family Theatre. In addition, the 9,000 sq ft Didlake Grand Foyer provides event space in western Prince William county for receptions up to 600 people and seated dinners for nearly 300. The Center has expanded to include a 17,000 sq ft Education Wing housing 2 recital halls, 6 practice rooms, and 2 classrooms.
About The Position
The Front of House Assistant Manager provides leadership to the Front of House staff before and during events, assisting with necessary preparation, as well as staffing for each event. This position is responsible for collaborating in the recruiting, hiring, training, and scheduling process of paid and volunteer staff for the building. The Front of House staff includes ushers, usher supervisors, coordinators, and the Front of House Manager. The Hylton Performing Arts Center’s theaters include Merchant Hall, Gregory Family Theater, Jacquemin Foundation Family Rehearsal Hall, Ballard Postma Studio and all other rentable spaces.
Responsibilities
For full consideration, applicants must apply for the Front of House Assistant Manager at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a cover letter and resume for review.
Posting Open Date: October 13, 2025
Posting Close Date: October 24, 2025
Mason Ad Statement
Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason’s diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.
If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!
George Mason University, Where Innovation is Tradition.
Equity Statement
George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.
Campus Safety Information
Mason’s Annual Security and Fire Safety Report is available at http://police.gmu.edu/annual-security-report/
Classification: Media Specialist 2
Job Category: Classified Staff
Job Type: Full-Time
Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)
Location: Manassas, VA
Workplace Type: On Site Required
Sponsorship Eligibility: Not eligible for visa sponsorship
Pay Band: 03
Salary: Salary commensurate with education and experience
Restricted: Yes
Criminal Background Check: Yes
Works with Minors check: Yes
About The Department
The Hylton Performing Arts Center opened in May 2010 as the region’s first state of the art performing arts center. The partnership with Prince William County, the City of Manassas, and George Mason University has created a project that educates, entertains, and enriches the lives of our citizens. The Center provides performance space for local community arts groups, as well as national and international tours including everything from Beethoven to Bluegrass (and everything in between). Located at the Sci Tech campus of George Mason University in Manassas, the Center has two performance spaces – a 1,166 seat Merchant Hall and the 300-flexible seat Gregory Family Theatre. In addition, the 9,000 sq ft Didlake Grand Foyer provides event space in western Prince William county for receptions up to 600 people and seated dinners for nearly 300. The Center has expanded to include a 17,000 sq ft Education Wing housing 2 recital halls, 6 practice rooms, and 2 classrooms.
About The Position
The Front of House Assistant Manager provides leadership to the Front of House staff before and during events, assisting with necessary preparation, as well as staffing for each event. This position is responsible for collaborating in the recruiting, hiring, training, and scheduling process of paid and volunteer staff for the building. The Front of House staff includes ushers, usher supervisors, coordinators, and the Front of House Manager. The Hylton Performing Arts Center’s theaters include Merchant Hall, Gregory Family Theater, Jacquemin Foundation Family Rehearsal Hall, Ballard Postma Studio and all other rentable spaces.
Responsibilities
- Provides Front of House (FOH) staff with the information, tools, and guidance necessary to perform their duties effectively. This includes supporting supervisors in delivering constructive feedback, assisting with staff training, and helping to document any performance issues as needed. Assists with maintaining accurate usher and volunteer contact lists and ensures that all team members receive timely and relevant event information.
- Collaborates with the supervising manager to aid in creating and maintaining event staffing schedules for FOH teams, porter crews, police/security detail, and other required personnel. Assists in determining staffing levels are appropriate for the audience size, type of event, and budgetary constraints, while also tracking staff availability and communicating any scheduling changes.
- Supports FOH operations during events by participating in pre- and post-performance meetings, distributing information to staff, and relaying updates between FOH, production, and ticketing teams. Serves as an on-site resource for general audience needs and accessibility requests, escalating emergencies to the supervisor and appropriate personnel. After each event, assists in preparing recap reports, documenting incidents, guest feedback, and operational issues.
- Helps coordinate the logistical needs of lobby events and setups, working closely with internal and external clients to understand their requirements and communicate these to FOH staff. Assists in preparing event setups, ensuring that signage, materials, and equipment are in place prior to event start, and any special requests are handled in a timely manner.
- Provides support in coordinating services with university departments such as Mason Police and porters to meet event needs. Helps maintain and update FOH operations manuals, forms, and records to ensure procedures remain current. Assists in ensuring ADA-related procedures are implemented and clearly communicated to all relevant staff members.
- High school diploma or equivalent;
- Demonstrated experience (typically 2 years) working as a supervisor in a customer service environment;
- Demonstrated supervisory and customer service skills;
- Strong organizational skills;
- Computer proficiency in Microsoft 365; and
- Ability to prioritize and complete work on an independent and collaborative level.
- Bachelor’s degree in related field;
- First Aid/CPR/AED certified;
- Demonstrated experience in working with a combined staff and volunteer team;
- Experience in an arts organization;
- Experience in a university setting;
- Knowledge in performing arts venues;
- Knowledge of ADA law and access work in the community; and
- Demonstrated ability working with a diverse population of artists, students, faculty, staff, and community members.
For full consideration, applicants must apply for the Front of House Assistant Manager at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a cover letter and resume for review.
Posting Open Date: October 13, 2025
Posting Close Date: October 24, 2025
Mason Ad Statement
Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason’s diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.
If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!
George Mason University, Where Innovation is Tradition.
Equity Statement
George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.
Campus Safety Information
Mason’s Annual Security and Fire Safety Report is available at http://police.gmu.edu/annual-security-report/
