What are the responsibilities and job description for the Medical Assistant position at GEORGE MACKEL PMHNP-BC LLC?
Medical Assistant – Rural Health Clinic (Hilo)
About the Clinic
Ohana Care Clinic is a Rural Health Clinic (RHC) based in Hilo, Hawai‘i. We provide accessible, high-quality primary care and psychiatry services with a strong focus on patient experience, teamwork, and quality. Our goal is to deliver dependable, compassionate care for the community—every visit, every day.
About the Role
The Medical Assistant (MA) is a key member of the care team, supporting providers and ensuring efficient daily clinic operations. This role combines direct patient care (rooming patients, vitals, documentation support, specimen collection) with clinical workflow and basic administrative responsibilities. The MA helps maintain a safe, organized clinical environment and contributes to excellent patient throughput and service quality.
Minimum Qualifications
High school diploma or equivalent
Completion of an accredited Medical Assistant program or equivalent relevant clinical experience
Current Basic Life Support (BLS) certification (or ability to obtain within a defined onboarding period)
Experience in a clinical setting with patient-facing responsibilities
Strong working knowledge of infection control, room turnover, and basic clinical workflows
Preferred Qualifications
Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA)
Phlebotomy experience and/or certification
Experience in primary care, family medicine, urgent care, or community health settings
Experience working with Nurse Practitioners and/or Physicians
Familiarity with electronic health record (EHR) systems
Strong customer service skills, reliability, and ability to multitask in a fast-paced clinic
Responsibilities
Room patients: collect vital signs, verify medications, update histories, and document accurately in the EHR
Support providers during exams and minor procedures within scope of practice
Perform specimen collection (as applicable): blood draws/phlebotomy, swabs, and other routine collections
Label, process, and prepare specimens for transport per clinic and lab protocols
Maintain exam rooms and clinical areas: cleaning, stocking supplies, sterilization/infection-control procedures
Support patient flow and clinic operations, including basic front desk coverage as needed (phones, scheduling support, check-in/out assistance)
Coordinate with the care team to ensure patients receive timely and accurate care
Follow clinic policies, HIPAA requirements, and safety standards consistently
Skills & Attributes
Patient-centered communication and professionalism
Strong attention to detail and accurate documentation
Ability to manage multiple priorities and maintain pace during busy clinic sessions
Team-oriented, dependable, and comfortable adapting to changing clinical needs
Commitment to quality, safety, and respectful patient care