Barista (hiring for both Full and Part-Time)

We are an artisan, small batch coffee roaster located just outside of Boston, MA. We sell our roasted to order coffee both online to consumers worldwide and to cafes, restaurants and major grocery retailers in the US and Canada. We are a small company looking to grow our business across all channels—wholesale, retail cafés and online. We currently have three cafes successfully operating and we are opening a new café in Wilmington, Massachusetts at a public client business site with 600 employees. This new café will not be serving clients off the street, but rather will be providing white glove service for a prominent employer, to their employees for free! No cash transactions, so your focus will be on delighting the employees with superior coffee creations!

The Barista role will be Monday to Friday, business hours – 7:30 AM to 4:00 PM, Monday to Thursday, and 7:30 AM to 2:30 PM on Friday. We are hiring for both full and part-time positions. The ideal candidate will have one year of barista experience and enjoy creating a delightful coffee experience for the consumer. You will need to possess the ability to serve coffee and espresso beverages in a consistent manner and according to recipes. Must have the ability to provide quality customer service and demonstrate a knowledge of coffee products, brew methods, equipment, and tea products. Responsible for serving all products with friendly, individualized attention toward each customer.

Good Things to Know:

• Free Breakfast daily
• Free Lunch daily
• Medical, Dental and Long Term Disability Insurance
• Paid Holidays
• Paid Sick Time
• Paid Vacation Time

CORE TASKS*

• Ensure customers are warmly received and welcomed and engaged in sincere and friendly conversation.
• Respond to questions/orders/concerns in a professional manner.
• Anticipate customer needs by constantly evaluating the environment and customers for clues.
• Facilitate easy dialogue regarding product offerings with customers.
• Actively participate in training sessions to advance your coffee education.
• Craft beverages that adhere to the company’s quality standards.
• Communicate effectively with customers and coworkers
• Respond proactively to prevent negative customer service situations.

About George Howell Coffee

George Howell Coffee is a specialty coffee roaster founded by coffee pioneer George Howell. We are passionate about creating exceptional experiences for guests as well as our home-brewing customers worldwide. Our coffee is roasted at our headquarters in Acton, MA. Our cafés include our flagship location at The Godfrey Hotel in Downtown Crossing, as well as locations at Boston Public Market, Lyrik on Newbury Street, and in Newtonville. Our commitment to excellence extends beyond our coffee to the people who make our success possible. We believe in investing in our employees by offering above-average wages, opportunities for coffee education, and career development through our mentoring program. As a growing, people-first company, George Howell Coffee is always looking for exceptional individuals who share our passion for specialty coffee, dedication to quality, and commitment to outstanding hospitality. We invite you to be part of our team!