What are the responsibilities and job description for the Customer Service Associate position at George Dadas Jr - State Farm Insurance Agent?
Company Description
George Dadas Jr - State Farm Insurance Agent is a trusted provider of life, home, car insurance, and more, located in Chagrin Falls, OH. Known for personalized service and expert advice, the agency helps clients find the best insurance solutions tailored to their needs. With a focus on customer satisfaction, the team aims to deliver professional, reliable, and friendly service. George Dadas Jr and the team proudly serve the community by providing peace of mind and protection through comprehensive insurance coverage.
Role Description
This is a full-time, on-site position for a Customer Service Associate located in Chagrin Falls, OH. The Customer Service Associate will handle daily customer interactions, address inquiries, and provide exceptional service to ensure a positive customer experience. Responsibilities include managing customer support efforts, resolving issues, maintaining accurate records, and assisting clients with their insurance needs. The role requires excellent communication skills and a focus on delivering outstanding service to clients.
Qualifications
- Strong Customer Service, Customer Satisfaction, and Customer Support skills
- Proficiency in managing Customer Experience and ensuring positive outcomes
- Professional Phone Etiquette and communication skills
- Strong attention to detail, problem-solving, and organizational abilities
- Experience in the insurance industry is a plus
- Ability to work effectively in a collaborative, on-site team environment
- High school diploma or equivalent required; additional certifications are a bonus