What are the responsibilities and job description for the Order Management Specialist (Easton, PA) position at Georg Fischer LLC?
- Order entry: Process all common activities concerning order administration (entry and logistics to run efficiently (for EDI and non-EDI orders)
- Check open orders, and availability of articles, ensure customer notes are taken into consideration, monitor delivery time, and send delivery confirmation to the customer.
- Order processing: Advising customers/suppliers/transport companies about current orders, product shortage, expected delivery dates, price changes, and possible deviations and solutions via Email/telephone.
- Monitor backorder releases: check availability, optionally merge orders, set delivery dates, confirm/release (in SAP).
- Ensures timely release of orders and fulfillment of preestablished standards and policies to achieve customer satisfaction.
- Monitors and resolves order issues and processing errors.
- Complaints: Administrate and coordinate complaint handling (logistics and commercial), monitor status, and inform customers regularly.
- Returns: Administrate individual return of goods (entering in SAP, contact with customer) and analyze periodically the returns and adjust the payment date.
Benefits
Clear vision and purpose
"We are a sustainability and innovation leader providing superior customer value" is our vision and this is what guides us. Our purpose "becoming better every day - since 1802" is what inspires us in our daily work.
Sustainability and innovation focus
We have high sustainability and innovation goals. Let's work towards a sustainable future together.
Excellent learning tools
At GF we provide development opportunities for everyone. We offer global learning tools as well as trainings and specialized courses.
Great career opportunities
GF as a global acting company provides many opportunities regarding career growth. We also offer a dedicated talent management process (MyNextBigStep@GF) to boost your career.
Health care
GF offers a comprehensive health and welfare benefits plan including, medical, dental, vision, life insurance, short- and long-term disability, and 401k with generous company match.
Paid holidays
Paid time off include 12 paid days of company holidays.
Sport activities
We support the purchase of a fitness membership from the center of your choice with a subsidy.
Work perks discount
The discount program includes many different goods and services including appliances, electronics, theme parks, movies and more.
Your contact
92618 Irvine
United States
