What are the responsibilities and job description for the Account Service Analyst position at GEODIS?
Account Service Analyst
Text DELIVER to 88300 to apply or check out more jobs at www.workatGEODIS.com!
GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.
Look what you’ll get by joining the GEODIS team!
- Get Good Money – Fair pay and some jobs come with bonus opportunities.
- Get the Right Job/Right Schedule – Part-time, full-time, seasonal – days, nights, weekends, and even gig work. We have the job and shift you want.*
- Get Paid Early – Pay day as early as you want. Access your earnings on demand.
- Get Free Healthcare – Access to telemedicine from day 1 at no cost. Other benefit options include healthcare, dental, vision at affordable costs after a short waiting period.*
- Get a Break – Paid holidays, time off, short-term disability and new parent leave are a few of the ways we support time away from work to take care of your life.*
- Stay Safe – We pride ourselves on a safe, clean and healthy work environment for everyone.
- Get a Voice – We are always asking our teammates to tell us how to make their experience working at GEODIS even better.
- Get Promoted – When you are ready to take the next step in your career, we will be there to support you. We promote about 10% of our warehouse workers each year.
- Get a Boost – Our GEODIS Compassion Fund makes one-time grants to teammates who have experienced unexpected catastrophes.
- Get Involved – Volunteer in your community or donate to the GEODIS Foundation or GEODIS Compassion Fund.
- Have Fun – Work with fun, supportive people just like you!
- Find Your Place – We value diversity and seek to provide an inclusive culture. Join an Employee Resource Group, participate in an international lunch, or celebrate your heritage to find your place of belonging.
- Find Your Future – Whether you are interested in the opportunity to work seasonally or looking to launch your career, GEODIS is the place!
*Eligibility varies based on location, job, employee type, or length of service.
What you will be doing:
- Professionally performs all aspects of freight brokerage customer service through direct communication, both electronic and telephonic, with transportation planners and carrier procurement partners
- Identifies and analyzes customer requirements and ensures that the level of service provided meets or exceeds customer expectations
- Actively bid on spot freight opportunities and increase win percentage by representing the value proposition of internal brokerage services
- Enters load details in TMS (MercuryGate); coordinates appointment setting with customer and executes highly proactive communication with customer
- Works with Carrier Team to ensure that all client shipments are proactively booked and tracked for on time pickup or delivery
- Uses various transportation systems to coordinate movement of freight, to meet customers’ rate and service time requirements
- Sets and meets deadlines as per customer expectations
- Delivers against growth and profitability targets
- Researches and determines growth opportunities within each customer. Leads efforts to increase efficiency and profitability of operations
- Other duties as required and assigned
Requirements:
- Bachelor's Degree in Supply Chain/Logistics, Business Management, Entrepreneurship, Marketing or related studies preferred
- Minimum 2 years of related experience with a heavy concentration on brokerage operations
- Experience with Transportation Management Systems, market rate tools/software, analysis with large data sets
- PC literate with experience with Microsoft Outlook, Word, Access and Excel
- Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers.
- Excellent planning and organizational skills
- Knowledge of domestic transportation and documentation for all utilized modes of transport
- Knowledge of regulatory compliance associated with US truck freight brokerage
- Excellent personnel development skills
- Strong problem solving skills
- Ability to travel when applicable
- Ability to work in fast paced environment
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Job Duties as documented in this job description are considered “Essential Functions” and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform “Essential Functions” of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the “Essential Functions”.
More about GEODIS
GEODIS is a global third-party logistics provider powering the supply chains of some of the top brands and manufacturers. Our legacy of excellence in supply chain solutions spans decades. Come find your future with us as we shape the future of logistics. Visit www.workatGEODIS.com to learn more.