Cyber Security – Operations Controller - IRES000003

Description Of Duties

The Cyber Security – Operations Controller supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. The candidate will:

• Ensure the health, stability, and continuous operation of critical IT security infrastructure.
• Play a vital role in situational awareness and operational continuity for mission-critical enterprise systems and services across the Department of Defense.
• Oversee day-to-day security operations, drives best practices, promotes automation, and champions continual service improvement initiatives to optimize security operations and reduce organizational risk.
  
  

Key Responsibilities

• Serve as the primary point of contact for coordination of operational security activities, monitoring, and change management.
• Monitor enterprise operations for system health, availability, and performance using various monitoring tools.
• Coordinate real-time responses to outages, incidents, and service degradations; ensure timely escalation and resolution.
• Lead incident and problem management activities, including root cause analysis and remediation.
• Track and document scheduled and unscheduled service interruptions (Authorized Service Interruptions – ASIs).
• Maintain operational documentation, daily activity logs, and cybersecurity registers.
• Provide 24/7 mission support during shift-based operations, including nights, weekends, and holidays as needed.
• Support operational reporting and analysis to improve situational awareness, operational tempo, and mission readiness.
• Interface with system administrators, network engineers, cybersecurity personnel, and government stakeholders.
• Manage change control processes, minimizing risk to cybersecurity services.
• Ensure team compliance with processes, procedures, and Systems Engineering principles.
• Communicate status and operational health to stakeholders, including senior leadership.
• Drive continuous improvement initiatives within cybersecurity operations.
  
  

The Successful Candidate Will

• Bring a proactive approach to monitoring, coordinating, and reporting on operational status across complex IT environments.
• Have strong verbal and written communication skills
• Be able to effectively interact with senior leadership.
  
  

Resumes, in month and year format, must be submitted with application in order to be considered for the position. The selected candidate may be assigned as an employee for one of our teammate companies.

Requirements

Basic Requirements:

• Must have 6, or more, years of general (full-time) work experience
• May be reduced with completion of advanced education
• Must have 4, or more, years of directly related experience in IT operations management, network control center (NCC), or enterprise operations center (EOC) roles
• Must have 1, or more, years of experience working in a management or leadership role
• Must have IT Operational Management experience spanning multiple enterprise environments, including DoD and commercial.
• Must have experience in IT operations with a focus on Desktop User Experience.
• Must have a deep understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management.
• Must be familiar with enterprise monitoring tools (e.g., SolarWinds, Splunk, Netcool, HP OpenView, etc.).
• Must have a current IAT Level II (or higher) certification
• Must have, or obtain an active DoD Secret Security Clearance
  
  

Desired Requirements

• Bachelor’s degree, or higher, in computer science, Information Technology
• Have experience in a specific industry (e.g., MDA, DoD IT Operations).
• Have project management experience.
• Have an ITIL Strategic Leader certification.
  
  

This position is expected to pay $150,000 - $180,000 annually; depending on experience, education, and any certifications that are directly related to the position

Benefits

GCS health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Typical benefits offered include flexible work schedules and opportunities to work remotely, educational reimbursement, retirement benefits (401K, Roth), health benefits, tax saving options, disability benefits, life and accident insurance, voluntary benefits, paid time off and paid holidays, and parental and pregnancy leave.