What are the responsibilities and job description for the Account Manager position at Genzeon?
About Genzeon
Genzeon is Delivering excellence in IT services and solutions for the healthcare retail sectors. Genzeon is a leading provider of intelligent automation, security, compliance, cloud, and managed services. Our healthcare capabilities integrate data systems, facilitate information flow, and leverage interoperability to improve clinical and operational outcomes. Genzeon empowers retail enterprises with multichannel IT solutions that deliver a personalized experience for consumers.
Account Manager – Healthcare
Full time
Remote (Travel inclused-40%)
Job Summary
Genzeon is seeking a highly experienced and relationship-driven Account Manager to lead strategic engagements with healthcare payer and provider organizations. The ideal candidate will bring 10 years of experience in healthcare and technology sales, with a deep focus on client engagement, long-term relationship management, and account growth. This role is pivotal to driving revenue expansion, delivering tailored technology solutions, and fostering trusted partnerships with clients by deeply understanding their evolving needs and aligning solutions that fuel digital transformation.
Key Responsibilities
- Serve as the primary relationship owner and trusted advisor for a portfolio of healthcare payer and provider accounts.
- Lead with a client-first mindset, developing strong, enduring partnerships with key stakeholders and executive sponsors.
- Drive account farming efforts by identifying new opportunities for growth, aligning with client roadmaps, and expanding the Genzeon footprint across business units.
- Conduct regular strategic business reviews focused on performance, innovation, and long-term alignment.
- Actively listen to client needs and challenges, providing proactive, consultative recommendations built around hyperscaler and platform-based solutions.
- Collaborate with internal teams—including delivery, solutioning, and partner management—to ensure excellence in service delivery and client satisfaction.
- Maintain a strong cadence of engagement with client teams across various levels—operational to C-suite—to continuously strengthen relationships.
- Track and report on account health metrics, revenue growth, and customer satisfaction, ensuring that all engagements are aligned with business goals.
- Represent Genzeon at healthcare conferences, client events, and networking forums to reinforce relationships and identify new engagement opportunities.
Basic Qualifications
- 10 years of technology-related sales or business development experience.
- 10 years of sales management experience in the healthcare industry, particularly with payer and provider organizations.
- Demonstrated success in building, growing, and sustaining client relationships in large, complex healthcare environments.
- Experience with enterprise technology vendors and digital transformation initiatives.
Preferred Qualifications
- Strong record of success in client engagement, relationship farming, and long-term account expansion.
- Deep understanding of healthcare business models and the technology needs of payer and provider ecosystems.
- Strategic thinker with the ability to map technology solutions to client business goals and challenges.
- Exceptional interpersonal, communication, and executive presence skills.
Travel Requirements
- Willingness to travel up to 40% of the time for client meetings, industry events, and on-site solution demonstrations