What are the responsibilities and job description for the Customer Service Specialist - On-site (Hendersonville) position at Genus PLC?
Role Overview
PIC North America, a Genus Company, has an exciting opportunity for a highly motivated Customer Service Specialist.
In this role, you will manage a portfolio of PIC customers by delivering exceptional service, executing accurate account updates, and ensuring all customer interactions are handled with efficiency and care.
You will serve as a key liaison between customers and internal teams—working closely with Account Managers, Finance, Health Assurance, Production, Inventory Management, Transport, and Scheduling to ensure a seamless customer experience. The ideal candidate thrives in a fast‑paced, culturally diverse environment and brings strong communication, organization, and problem‑solving skills. You excel at building relationships, prioritizing tasks, and meeting deadlines while maintaining a high level of professionalism and customer focus.
This position is based at our headquarters in Hendersonville, TN, and requires approximately 5–10% travel, based on the business needs.
The salary range for this position is between $55,000 and $58,0000 USD. The amount provided is a good faith estimate representative of all experience levels. Genus considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.
You Will
Basic Qualifications (required):
Genus is an agricultural biotechnology pioneer. We are a global FTSE 250 company, headquartered in the UK, and listed on the London Stock Exchange. Genus PLC has a presence in over 70 countries and a global workforce of over 3,000 employees and growing. We are a worldwide leader in porcine and bovine animal genetics, partnering with farmers to transform how we nourish the world – a mission that is important to a sustainable future.
PIC , our swine division, currently supplies over 70% of the world’s top pork producers. We directly employ people in 18 countries worldwide, and our products are available in more than 50 countries across the globe. We are a diverse team, ranging from scientists to sales teams, production personnel to customer service, and are all united by a passion for producing nutritious, affordable pork and a commitment to continuous improvement.
Our vision is clear: Pioneering animal genetic improvement to help nourish the world.
Benefits Overview
At Genus, we offer a competitive salary. Benefits include life insurance, accidental death and dismemberment, short- and long-term disability, extended health, vision, and dental coverage, emergency travel assistance, employee assistance program, H.S.A/W.S.A., retirement plans (RRSP/DPSP), paid holidays and ETO (earned time off).
Equal Employment Opportunities
Genus is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Genus conforms to the spirit as well as to the letter of all applicable laws and regulations.
Recruitment Fraud Warning
Genus plc will never ask you to provide fees or payment for computer, software, or other equipment or supplies during the recruitment and/or onboarding process. If you have any questions about your individual application, please contact the Genus Talent Acquisition team at recruiting@genusplc.com .
PIC North America, a Genus Company, has an exciting opportunity for a highly motivated Customer Service Specialist.
In this role, you will manage a portfolio of PIC customers by delivering exceptional service, executing accurate account updates, and ensuring all customer interactions are handled with efficiency and care.
You will serve as a key liaison between customers and internal teams—working closely with Account Managers, Finance, Health Assurance, Production, Inventory Management, Transport, and Scheduling to ensure a seamless customer experience. The ideal candidate thrives in a fast‑paced, culturally diverse environment and brings strong communication, organization, and problem‑solving skills. You excel at building relationships, prioritizing tasks, and meeting deadlines while maintaining a high level of professionalism and customer focus.
This position is based at our headquarters in Hendersonville, TN, and requires approximately 5–10% travel, based on the business needs.
The salary range for this position is between $55,000 and $58,0000 USD. The amount provided is a good faith estimate representative of all experience levels. Genus considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.
You Will
- Receive and respond to customer inquiries and concerns in a manner that enhances customer satisfaction
- Position and promote products and service based on customer needs
- Communicate all customer-related issues within respective account portfolio to Account Managers, as well as Health Assurance and Production when necessary.
- Process adjustments/credits to customer accounts with Finance
- Work closely with Inventory Management, Transport and Scheduling to optimize business logistics with customer needs
- Execute pre-delivery calls with customers and veterinarians for animal shipments
- Work closely with Invoicing to ensure correct pricing and billing is applied to all transactions
- Work closely with account managers and finance to ensure royalty numbers and payments are received in a timely manner
- Assure operational compliance with all Company policies, procedures, and regulations
- Travel approximately 5-10%
Basic Qualifications (required):
- High school degree
- At least 2 years of experience in customer service
- Minimum of 2 years of experience with the Microsoft Office Suite, including Dynamics
- Authorized to work in the US without sponsorship
- At least 2 years of experience in sales, marketing, or corporate customer service within a swine or agriculture‑related business, with demonstrated success in improving processes and efficiencies through innovation and creativity
- Experience in pig production, biosecurity practices, and other operational areas, particularly production and transportation
- U niversity degree preferred
Genus is an agricultural biotechnology pioneer. We are a global FTSE 250 company, headquartered in the UK, and listed on the London Stock Exchange. Genus PLC has a presence in over 70 countries and a global workforce of over 3,000 employees and growing. We are a worldwide leader in porcine and bovine animal genetics, partnering with farmers to transform how we nourish the world – a mission that is important to a sustainable future.
PIC , our swine division, currently supplies over 70% of the world’s top pork producers. We directly employ people in 18 countries worldwide, and our products are available in more than 50 countries across the globe. We are a diverse team, ranging from scientists to sales teams, production personnel to customer service, and are all united by a passion for producing nutritious, affordable pork and a commitment to continuous improvement.
Our vision is clear: Pioneering animal genetic improvement to help nourish the world.
Benefits Overview
At Genus, we offer a competitive salary. Benefits include life insurance, accidental death and dismemberment, short- and long-term disability, extended health, vision, and dental coverage, emergency travel assistance, employee assistance program, H.S.A/W.S.A., retirement plans (RRSP/DPSP), paid holidays and ETO (earned time off).
Equal Employment Opportunities
Genus is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Genus conforms to the spirit as well as to the letter of all applicable laws and regulations.
Recruitment Fraud Warning
Genus plc will never ask you to provide fees or payment for computer, software, or other equipment or supplies during the recruitment and/or onboarding process. If you have any questions about your individual application, please contact the Genus Talent Acquisition team at recruiting@genusplc.com .
Salary : $55,000 - $580,000