What are the responsibilities and job description for the Product Specialist position at Genuine Parts Company?
Sales and Support
The Senior Customer Service Representative will work closely with sales teams to understand customer needs and preferences, identifying opportunities for upselling and cross-selling. This role also involves collaborating with other departments to resolve complex customer issues and improve overall satisfaction.
Key Responsibilities
The Senior Customer Service Representative will work closely with sales teams to understand customer needs and preferences, identifying opportunities for upselling and cross-selling. This role also involves collaborating with other departments to resolve complex customer issues and improve overall satisfaction.
Key Responsibilities
- Work closely with sales teams to understand customer needs and preferences, identifying opportunities for upselling and cross-selling.
- Collaborate with other departments to resolve complex customer issues and improve overall satisfaction.
- Develop and maintain relationships with customers, building trust and loyalty through effective communication and problem-solving skills.
- Stay up-to-date on product knowledge and industry trends, applying this expertise to enhance customer experiences.
- Provide coaching and guidance to less experienced team members, promoting knowledge sharing and best practices.
