What are the responsibilities and job description for the Customer Service Representative position at Genuine Parts Company?
As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring the timely fulfillment of customer orders.
We are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for managing incoming customer calls, responding to customer inquiries, and processing customer orders.
Your primary focus will be on providing excellent customer service, resolving issues efficiently, and maintaining a positive relationship with our customers.
You will work closely with our sales team to ensure that customer needs are met, and orders are processed accurately and promptly.
Key Responsibilities:
- Manage incoming customer calls and respond to customer inquiries in a professional and courteous manner
- Process customer orders accurately and efficiently
- Resolve customer complaints and issues in a fair and timely manner
- Work closely with the sales team to ensure customer needs are met
