Digital Sales Operations & Data Analyst

Company Description

GENTLE MONSTER, established in 2011 by IICOMBINED, is a global fashion eyewear brand renowned for setting trends with its innovative and avant-garde designs. Each annual collection introduces distinctive products accompanied by experimental campaigns and unique spaces that highlight the brand's artistic and sophisticated aesthetic. IICOMBINED also oversees TAMBURINS, a perfume brand that blends storytelling and exquisite craftsmanship, and NUDAKE, a dessert brand that reimagines dessert culture with artistic and creative expressions. Together, these brands challenge norms and push boundaries, redefining experiences in their respective industries.

Role Description

We're a global luxury brand looking for a Digital Sales Operations Analyst to be the analytical engine behind our digital storefront. As we partner with Google and Samsung on smart eyewear, we're also thinking about where e-commerce is headed — and this role sits right at the center of our day-to-day digital business.

This is a hands-on, data-intensive role.

You'll own the numbers behind our U.S. and Canada websites and TikTok Shop — pulling and cleaning raw data, turning it into sales and product-performance insight, and using that insight to shape what shoppers see and buy. You'll thrive here if you come from a data or analytics background, have a genuine eye for aesthetics and a passion for fashion, and stay curious about where technology is taking retail. The ideal candidate is precise, fast-moving, and energized by keeping dozens of micro-level operations running smoothly while never losing sight of the bigger story the data is telling.

Responsibility:

Product Sales Analysis & Reporting

• Pull, clean, and analyze raw data from multiple platforms (website, TikTok Shop, and others) on a daily, weekly, and monthly cadence — building live dashboards the team can act on.
• Build and maintain product-performance reports — sell-through rates, conversion metrics, order-volume trends — to drive reordering, markdown, and merchandising decisions.
• Partner with the Senior Digital Merchandising Analyst to identify top- and under-performing styles by channel, and to surface the why behind the numbers.
• Assess campaign-level sales trends at the product level and work with Digital Marketing to refine product and launch strategy.
• Monitor online data systems and deliver clear, strategic insight up to HQ and Head of E-commerce

Website Operations & Visual Merchandising

• Set up and continuously optimize product listings, categories, filters, and sorting logic across the U.S. and Canada websites.
• Design and run A/B tests on product placement and visual merchandising; measure impact on conversion, engagement, and time-on-site.
• Manage daily frontend operations across all digital channels — inventory adjustments, product rearrangements, pricing updates, and stock monitoring.
• Coordinate with internal teams on product launches, promotions, restocks, and visual storytelling to keep customers engaged on-site.
• Monitor inventory using sell-through rates, order velocity, and return data to flag restock needs proactively.

Backend Monitor& Cross-Functional Coordination

• Monitor daily operations and sales performance on TikTok Shop in coordination with our operations agency.
• Oversee product flow and availability — warehouse-to-site transfers, backend system updates, and inventory-sync accuracy.
• Work with SCM and 3PL teams to verify order status and follow up proactively on delayed or missing shipments.
• Partner with Customer Service on escalated inquiries — order status, returns, exchanges, and product issues.
• Identify and escalate discrepancies between warehouse stock and system data, and lead resolution.

Requirements:

• Bachelor's or Master's degree in Business, Marketing, Merchandising, Data Analytics, Statistics, Mathematics, Economics, or a related field preferred.
• 2–4 years of experience in eCommerce operations, digital merchandising, data analytics, retail analytics, or a related field.
• Strong proficiency in Excel and Google Sheets, including Pivot Tables, VLOOKUP/XLOOKUP, reporting, and working with large datasets.
• Basic SQL knowledge with the ability to pull, manipulate, and analyze data; experience with eCommerce analytics platforms is a plus.
• Highly detail-oriented with the ability to manage multiple recurring operational tasks while maintaining accuracy.
• Strong analytical skills and the ability to translate data into actionable business insights.
• Excellent organizational and communication skills, with the ability to coordinate across multiple teams and platforms.
• Familiarity with Shopify, TikTok Shop, Magento, or other eCommerce platforms is a plus.
• Passion for fashion, luxury, retail, and consumer behavior is highly preferred.

Job Type: Full-Time (ONSITE)

Pay Range: $75,000 - $83,000 per year

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off