What are the responsibilities and job description for the Remote Customer Care Representative position at Gentiva?
Join us to make a difference when life matters most
We believe every day is an opportunity to make care more personal and life more comfortable. That’s why we offer personal care, palliative care and hospice to give people the care they need with dignity, grace, and love.
Customer Care Representative Responsibilities:
- Handle incoming customer inquiries via phone, email, and chat
- Assist customers with product information, orders, and returns
- Resolve customer complaints in a professional and timely manner
- Escalate complex issues to the appropriate department for resolution
- Maintain accurate customer records and documentation
- Provide feedback to the team on customer trends and issues
Customer Care Representative Qualifications:
- High school diploma or equivalent
- 1-2 years of customer service experience
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Proficiency in Microsoft Office and CRM software
If you are a customer-focused individual with a passion for helping others, we want to hear from you. Apply now to join our team as a Customer Care Representative!
With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.
The pay range for this role is:
24.20 - 25.40 USD per hour(Remote (Augusta, Georgia, US))
