What are the responsibilities and job description for the Hospice Office Coordinator position at Gentiva?
Expand Access. Build Partnerships. Transform Care.
The Office Coordinator plays a vital role in supporting daily branch operations and ensuring compliance with non-clinical policies and practices. This position is key to maintaining accurate medical records, coordinating patient care, and providing essential administrative support to the hospice team.
Essential Functions of the Position
Maintain and close medical records per policy.
Review records to ensure compliance with documentation standards.
Identify and obtain missing chart information, including physician signatures and other required documentation.
Manage appropriate release of information, including obtaining authorizations and distributing copies.
Collaborate with clinical staff to support timely admissions.
Conduct medical record audits as requested.
Purge closed cases, prepare records for archival, and maintain the master patient index.
Participate in hospice quality assessment and performance improvement programs.
Oversee tactical HR processes, contracts, and personnel files for staff and contractors.
Support branch leader with new hire orientation and onboarding.
Serve as a resource connecting staff to IT, HR, and Compliance as needed.
Prepare weekly schedules, review for productivity and geographic efficiency, and coordinate with the Executive Director for approval.
Coordinate interdisciplinary team meetings and manage care coordination communication.
Provide administrative support including answering phones, ordering supplies, and data entry.
Process accounts payable and route invoices as needed.
Complete annual compliance training and attend in-services as required.
Perform other duties as assigned.
Education
High school diploma required.
Experience
Minimum of three years of experience in the healthcare industry.
Strong preference for medical records experience.
Skills & Qualifications
Proficiency in Microsoft Office Suite and Electronic Medical Records systems (HomeCare HomeBase preferred).
Strong organizational, record keeping, filing, typing, and time management skills.
Excellent oral and written communication skills.
Ability to adapt to changing tasks with flexibility and professionalism.
Strong interpersonal skills with the ability to communicate effectively across diverse backgrounds.
Demonstrated maturity, cooperation, and tact in the workplace.