What are the responsibilities and job description for the Medical Office Receptionist position at Gentile Retina?
Experienced Medical Receptionist - Front Desk, Mineola, Long Island.
For Premier Private Ophthalmology Office in Mineola, Long Island (11501), adjacent to Long Island Railroad, Mineola Station and NYU Winthrop University Hospital with affiliated practice in the NYC, East Village (close to Stuyvesant Town / Union Square/ less than 1 block to L train), Both offices are beautiful, newly renovated with a positive vibe and teaching environment.
This is a great opportunity to join a well-established, growing ophthalmology practice. Experience with insurance eligibility, understanding of billing and credentialing a must. Ophthalmology and Eye Care experience preferred. Competitive starting salary and benefits package come with this part-time (possible future full-time) opportunity. If you are interested, please forward your resume to: AliveV@GentileRetina.com and RosemaryS@GentileRetina.com.
Applicant must be friendly, energetic, highly organized, and dependable with excellent customer service, computer and administrative skills. The ability to effectively and professionally communicate with patients, co-workers, managers and physicians is critical. Candidates must be able to maintain a professional image in appearance as well as over the phone. Providing courteous and friendly service to all patients while contributing to building a positive work environment is key!
***Ideal candidate is someone who can work (2-4 days/wk) in both offices (Long Island and NYC). Days and times needed include Mon., Tues., Wed., and Fridays with Fridays a priority. Typical shift would be 8:00/9:00AM to 4:00/6:00PM
Job Responsibilities include:
• Greet patients, patient registration, telephone coverage and appointment scheduling
*Multi-task
• Ensure patient information is accurate including billing information
• Check patient eligibility and be familiar with in NY insurance carriers including commercial, governmental, Medicare, Medicaid, HMO, etc.
• Answer insurance and collection calls from patients, call insurance companies to verify coverage or receipt of claims, call insurance companies to pre-certify procedures
• Inform patients of medical office procedures and policies
• Maintain and manage patient records
• Move patients through appointments as scheduled
• Collect co-pays and payments
• Obtain external medical reports as required by medical professionals
• Complete other clerical duties as assigned
• Ensure reception area is well maintained, neat, clean, and well stocked.
• Safeguard patient privacy and confidentiality
• Experience in the medical field and understanding of terminology is desirable.
• Ability to work well in a team environment a must.
• Being able to triage priorities, delegate tasks if needed, and handle conflict in a reasonable fashion.
• Proficiency with reading, writing, and communicating in English.
• Proficiency Problem-solving skills to research and resolve discrepancies.
• Knowledge of medical terminology likely to be encountered in medical claim
• Special projects when needed.
• Great hospitality skills with patients is paramount