What are the responsibilities and job description for the Field Service Sales Manager position at GenServe?
Description
Title:
Field Service Sales - Territory Manager
FLSA Status
Exempt
Shift: 1st
Reports to: VP of Sales – Service
Department
Employment Status: Full-Time
Supervisory Responsibilities
No
Location: Various
Date Created/Last Evaluated
6/18/2024
Summary
As the Field Service Sales - Territory Manager, you will excel in customer service by driving the sales of new service agreements. Your responsibilities will include managing designated territories and building and nurturing customer relationships aimed at securing both immediate service requirements and long-term maintenance agreements.
Qualification Requirements
To succeed in this role, you should have prior sales experience, ideally in the commercial energy or utility service industry, including parts and/or service. You must have a strong sense of urgency and a commitment to providing superior customer service. The ability to work independently within an assigned territory is essential. The following requirements represent the necessary knowledge, skills, and abilities for this position.
Minimum Qualifications JOB DESCRIPTION
Title:
Field Service Sales - Territory Manager
FLSA Status
Exempt
Shift: 1st
Reports to: VP of Sales – Service
Department
Employment Status: Full-Time
Supervisory Responsibilities
No
Location: Various
Date Created/Last Evaluated
6/18/2024
Summary
As the Field Service Sales - Territory Manager, you will excel in customer service by driving the sales of new service agreements. Your responsibilities will include managing designated territories and building and nurturing customer relationships aimed at securing both immediate service requirements and long-term maintenance agreements.
Qualification Requirements
To succeed in this role, you should have prior sales experience, ideally in the commercial energy or utility service industry, including parts and/or service. You must have a strong sense of urgency and a commitment to providing superior customer service. The ability to work independently within an assigned territory is essential. The following requirements represent the necessary knowledge, skills, and abilities for this position.
Minimum Qualifications JOB DESCRIPTION
- High school diploma or equivalent.
- Prior sales experience.
- Industry experience in power generation equipment service/sales or a similar field preferred but not mandatory.
- Bachelor’s Degree: Preferably in business, marketing, engineering, or a related field. Some positions may accept equivalent experience in lieu of a degree.
- Mechanical / Electrical aptitude, self-motivated
- Adequate knowledge of commercial engine products, recommended maintenance schedules, and technical experience to support service sales.
- Ability to express ideas and influence others in a positive manner to accomplish work goals
- Ability to work with limited supervision and in a team atmosphere
- Experience working an assigned territory
- Engage in consistent cold calling to attract new customers, thereby increasing service sales and market share within the assigned territory, which may include engineers, contractors, utilities, and end users
- Conduct site audits, assess customer equipment technically, and prepare service-related proposals.
- Maintain accurate customer call lists, opportunity pipeline, and forecasts using Customer Relationship Management (CRM) software.
- Foster positive relationships with both external and internal customers by addressing their concerns promptly and providing necessary justification material when needed.
- Identify and qualify sales opportunities, effectively communicate the opportunities to the executive management team.
- Communicate any significant active or potential concerns to the manager and relevant parties.
- Uphold a consistently positive, productive, and professional work ethic.
- Demonstrate proficiency in MS Word, Excel, and PowerPoint software.
- Possess excellent verbal and written communication skills.
- Fulfill any additional responsibilities as assigned by the manager.
- In the execution of job responsibilities, the employee will frequently engage in activities such as standing, sitting, talking, hearing, and utilizing hands and fingers to operate computer and telephone equipment. Additionally, the employee may need to reach, stoop, climb, and kneel to gather necessary information for proposal creation.
- Some lifting, ranging from light to moderate, may be required.
- Ability to uphold the stress of routinely travel via vehicle or air with occasional overnight trips
- The working environment may entail prolonged exposure to inclement weather conditions such as rain, extreme heat, or cold during customer cold calls. Additionally, there may be periods of heightened noise levels while inspecting and operating customer equipment, as well as potential exposure to electrical shock. Other environmental factors may include exposure to toxic or caustic chemicals, wet and/or humid conditions, vibration, and proximity to moving mechanical parts.