What are the responsibilities and job description for the Senior Account Manager position at GenSales?
About GenSales
For over 23 years, GenSales has been a leading Denver-based outsourced B2B sales and lead generation company. We help organizations grow revenue through targeted appointment setting and sales development strategies - across SaaS, commercial services, and enterprise brands.
The role:
As a Senior B2B Account Manager, you’ll be the bridge between our clients and our sales development team. You’ll be the calm, confident driver who can:
- Own multiple client programs and keep stakeholders informed, confident, and retained
- Lead and coach a remote sales/SDR/calling team through call reviews, objection handling, and talk track improvements to consistently hit KPIs
- Run the day-to-day “engine”: quality, pacing, talk tracks, reporting, and fast problem-solving
If you love building strong client relationships and turning a sales team into a high-performing machine - this is your lane.
Who you are:
You’re a rockstar who is both client-polished and performance-obsessed - you can talk strategy with executives at 10:00 and run a killer coaching huddle at 10:15.
Required:
- Based in the Denver Metro area and able to work in-office
- 5 years in Call Center leadership (sales/SDR/appointment setting)
- 5 years in B2B account management/client success and/or business development
- Proven ability in coaching teams to hit KPIs (quality output)
- Organized, proactive communicator - no surprises for clients
Strongly preferred:
- Experience leading independent contractors (onboarding, QA, performance management)
- CRM proficiency (VanillaSoft preferred), Google Workspace; dashboards/reporting a plus
Traits we value:
- Results-focused, accountable, and steady under pressure
- Empathetic leader who brings out the best in others
- Creative problem-solver with strong ownership and follow-through
Why we’re in-office (and why you’ll actually like it):
We’re in-office on purpose - because it makes the work easier and a lot more fun:
- Real-time collaboration: quick huddles, faster decisions, fewer Slack spirals
- Better coaching: sit together, workshop talk tracks, review calls, and level up faster
- Support on tap: you’re surrounded by people who can jump in and help solve problems
- Learning by osmosis: you’ll absorb what’s working across accounts just by being here
Benefits & perks:
- Competitive pay bonuses/incentives
- Schedule: Mon–Thurs 8:00 AM–4:30 PM | Fri 8:00 AM–2:00 PM
- Insurance - Health, Vision, Dental, and Life
- 401(k) company match
- Profit-sharing plans
- Fitness center on site
Ready to lead from the front?
If you’re the kind of leader who can elevate a team, strengthen client trust, and scale performance across multiple programs - apply and let’s talk.
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- What is the best email to reach you for scheduling an interview?
Experience:
- Call center management: 5 years (Required)
- Account management: 5 years (Required)
- CRM software: 3 years (Required)
Location:
- Denver, CO 80231 (Required)
Ability to Commute:
- Denver, CO 80231 (Required)
Work Location: In person
Salary : $60,000