What are the responsibilities and job description for the Fabrication Account Care Specialist position at Genrose Stone + Tile?
Job description
Ferazzoli Imports of New England, Inc.
234 Middle Street
Middletown, CT 06457
SUMMARY
YOU MUST HAVE BLUEPRINT READING CAPABILITIES!
The primary responsibility of the Account Care Specialist is to deliver high quality, consistent, timely, engaging, personable, customer care. This person will manage projects with a keen sense of urgency while simultaneously demonstrating clear attention to detail through the effective coordination of merchandise, workloads, people, timelines and events. You must have the ability to navigate/read through architectural drawings and scale them and work with conversion charts, being able to convert decimals into fractions.
ESSENTIAL RESPONSIBILITIES
Under the direction of the Fabrication Office Manager:
To provide timely, friendly, superior service in caring for our customers
- To promptly generate and deliver accurate job quotes and job requotes
- To build and coordinate accurate job orders
- To respond quickly and effectively to customer-generated inquiries and issues
- To proofread, interpret and analyze installation paperwork, templates, and layouts
- To efficiently work materials in ways that maximize quality production, and minimize waste
- To seek clarifications and to liaise with fabrication management through issue investigations
- To prepare, maintain, manage, update and close out job files
- To coordinate workflows between fabrication crews, installation crews, external vendors, sales personnel, and customers
- To create, from template files, job processing paperwork
- To follow company policies and procedures, including best practices guidelines and workplace ethics
- To perform other duties as assigned
NON-ESSENTIAL DUTIES
- Serves as a member on various employee committees, as assigned
- Attends special events, as it relates to your position
- Attends training, seminars and special events as necessary
QUALIFICATIONS
Education: High school diploma
Experience: Ability to demonstrate superior customer care skills essential
Licensure: None
KNOWLEDGE/SKILLS/ABILITIES
The Account Care Specialist should have good practical math skills and an innate ability to communicate well, both verbally and in writing. This person must be a team player. He/she must employ safe work standards.
Job Type: Full-time
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $20 - $25