Account Manager

For over 36 years, Genpro Inc. has lived on the pulse of the freight marketplace, deploying smart solutions that keep our customers moving forward. Our focus every day is to provide cost-effective solutions, maintain clear and transparent communications, and be the go-to, reliable logistics provider. From expedited services for perishable products to drop-trailer projects during surges, to optimizing your inbound network to control costs, our innovation provides the solution.

If you are looking for an innovative and entrepreneurial environment where you can utilize and develop your skills, be recognized and rewarded for your efforts, and be an integral part of the corporate strategy, Genpro Inc. is the place for you.

The Account Manager serves as the primary point of contact between Genpro and its customers, ensuring that all shipping and transportation needs are met efficiently and cost-effectively. This role is responsible for managing the full cycle of customer business development — from maintaining existing relationships to identifying new opportunities for growth.

The Account Manager partners closely with the Carrier Sourcing and Operations teams to optimize capacity utilization, drive profitability, and deliver superior customer service. This position requires strong communication, negotiation, and analytical skills to balance customer satisfaction with Genpro’s financial goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Customer Relationship Management

• Develop and maintain strong, long-term relationships with key account decision-makers.
• Serve as the primary point of contact for customer inquiries, ensuring prompt, professional communication.
• Provide exceptional customer service to maintain satisfaction and drive business growth.

Sales

• Meet or exceed annual sales and profitability targets through spot and long-term business opportunities.
• Negotiate rates and service agreements in alignment with Genpro’s pricing strategy.
• Identify and pursue opportunities for business expansion within assigned accounts.

Operational Coordination

• Collaborate with Carrier Sourcing and Operations teams to ensure capacity availability and service quality.
• Analyze customer demand, volume trends, and capacity needs to optimize efficiency and profitability.
• Support the resolution of shipment issues, claims, and service disruptions promptly and effectively.

Forecasting & Planning

• Work with customers to improve shipment forecasting accuracy and volume planning.
• Utilize transportation management systems to track, trace, and update order status.
• Coordinate and prepare materials for customer meetings and strategic planning sessions.

Qualifications

Education & Experience

• 4 years of sales or account management experience in a 3PL, freight brokerage, or transportation environment.
• Proven track record of meeting or exceeding sales targets.
• Strong knowledge of freight transportation
• Excellent communication, negotiation, and interpersonal skills.
• High attention to detail and ability to multitask in a dynamic setting.
• Proficient with CRM software, TMS platforms, and Microsoft Office Suite.
• Self-motivated, goal-oriented, and driven by results.

You’ll truly appreciate what Genpro Inc. has to offer:

Exceptional Culture - We prioritize connection through our quarterly town hall meetings, monthly festivities, and holiday gatherings, fostering a strong sense of community.

Diversity & Inclusion - We value the unique perspectives of each team member, believing that this diversity is essential for a collaborative atmosphere filled with innovative ideas.

Opportunities for Growth - Our hire-to-retire philosophy ensures that employees have unparalleled chances for career progression and professional growth.

Rewarding Referral Program - Our team loves what they do, and there’s nothing better than inviting friends to join in on the excitement!

Employee-Focused Organization - Our team members are central to our mission, and we believe that a satisfied and engaged team delivers exceptional performance.

Benefits - We provide a competitive PTO, health/dental/vision coverage, and a 401K match.

Additional Perks - Maintain your well-being with our on-site fitness facility and continuously expand your skillset with unlimited access to Udemy's extensive library of courses.

Career Growth Opportunities

You will have the opportunity to embark on a dynamic career path with abundant growth possibilities. We are committed to fostering the professional development of our employees, and your journey with us will be marked by ongoing learning and advancement. Genpro believes in recognizing and nurturing talent from within, providing a clear trajectory for career growth. As you demonstrate your skills and contribute to our collective success, doors will open for expanded responsibilities, leadership roles, and the chance to work on increasingly complex and impactful projects. We encourage a culture of continuous learning, offering various training programs, mentorship opportunities, and access to resources that empower you to chart your course within the company. Your success is our success, and we are dedicated to supporting your career aspirations every step of the way.

Genpro Inc. provides equal employment opportunity to all persons without regard to race, color, religion, creed, age, marital status, sexual orientation, gender identity or expression, citizenship status, national origin, ethnicity, military/veteran status, or disability which can be reasonably accommodated without undue hardship, or any other classification protected by law. This applies to all terms and conditions of employment including recruitment, hiring, compensation, training, promotions, terminations, layoffs, transfers, and leaves of absence.