What are the responsibilities and job description for the Customer Service Assistant position at Genova Events Inc?
About Us
At Genova Events, our mission is to create unforgettable experiences that bring people together and connect brands with their audiences. We combine creativity, strategy, and flawless execution to design events that inspire, engage, and leave a lasting impression.
Location: On-site
Job Type: Full-Time
Job Overview
We are seeking a friendly and dependable Customer Service Assistant to support daily customer interactions and help ensure a positive customer experience. This role is ideal for individuals starting their career in customer service or looking to grow within a people-focused environment.
Key Responsibilities
- Assist customers with questions, orders, and basic concerns
- Provide accurate information about products and services
- Maintain detailed and accurate customer records
- Support the customer service team with administrative tasks
- Follow company policies and service standards
- Escalate complex issues to supervisors when necessary
Qualifications
- Strong communication and listening skills
- Positive attitude and customer-first mindset
- Ability to multitask in a fast-paced environment
- Basic computer and data entry skills
- Previous customer service experience (a plus, not required)
What We Offer
- Paid training and ongoing support
- Entry-level career growth opportunities
- Supportive and team-oriented work environment
- Competitive hourly pay
Ideal Candidate
- Reliable, punctual, and professional
- Comfortable working with customers
- Willing to learn and take feedback
- Team-oriented and solution-focused
Pay: $3, $4,217.74 per month
Application Question(s):
- Please can you provide the best contact number and email address to reach you on?
Work Location: In person
Salary : $3