What are the responsibilities and job description for the Night Auditor position at Genetti Hotel, SureStay Collection By Best Western?
Night Auditor
Duties:
- Perform night audit functions, including reviewing and balancing accounts, reconciling discrepancies, and generating reports
- Ensure accuracy of guest accounts and resolve any billing issues
- Provide exceptional customer service to guests during check-in and check-out processes
- Assist with guest inquiries and requests, providing information about hotel amenities and local attractions
- Handle guest complaints or concerns in a professional and timely manner
- Maintain knowledge of hotel policies, procedures, and services to effectively assist guests
- Monitor security cameras and report any suspicious activity to management
- Complete end-of-day procedures, including preparing reports for management
Skills:
- Strong customer service skills with a focus on hospitality and guest services
- Multilingual abilities are a plus, as it allows for effective communication with a diverse range of guests
- Excellent phone etiquette to handle incoming calls and assist guests with inquiries or requests
- Experience with night audit processes is preferred, including knowledge of auditing software and procedures
- Ability to maintain positive guest relations while handling challenging situations
- Familiarity with front desk operations, including check-in/check-out procedures and reservation systems
- Proficiency in operating phone systems and other office equipment
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, or qualifications required.
Please submit your application online through our company website. We appreciate your interest in joining our team!
Job Types: Full-time, Part-time
Pay: $16.00 - $16.50 per hour
Benefits:
- Health insurance
- Paid time off
Work Location: In person
Salary : $16 - $17