Product Enablement Specialist

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Summary

At Genesys, we’re transforming the customer experience landscape with empathy, AI innovation, and global impact. As a Product Enablement Specialist, you will design and deliver high-impact learning programs that enhance product knowledge, improve performance, and support team readiness across the organization. This role combines instructional design, facilitation, and collaboration with cross-functional teams to create meaningful learning experiences that help our teams grow and excel. Joining Genesys means becoming part of a global team that’s redefining how companies engage with their customers through technology and empathy-driven innovation.

Key Responsibilities

• Program Design and Development
• Design, build, and maintain training programs that support onboarding, product knowledge, and ongoing role readiness.
• Translate business needs into structured learning journeys with measurable learning objectives.
• Develop engaging enablement materials including presentations, playbooks, e-learning modules, guides, and videos.
• Training Delivery and Facilitation
• Facilitate live and virtual training sessions that are interactive and accessible for diverse audiences.
• Support the launch of new tools, processes, and product updates through structured communications and learning sessions.
• Manage training schedules, participant communications, and learner support throughout program cycles.
• Cross-Functional Collaboration
• Partner with teams such as Product, Marketing, HR, Customer Success, and Technical Support to ensure content accuracy and alignment with business priorities.
• Work closely with subject-matter experts to document best practices and simplify complex topics into clear learning materials.
• Measurement and Continuous Improvement
• Track participation, knowledge retention, and performance indicators to evaluate program impact.
• Gather feedback to refine learning content and delivery approaches for continuous improvement.
• Stay current on enablement trends, learning technologies, and instructional design best practices.
• Tools and Knowledge Management
• Maintain and organize content within learning platforms such as LMS systems, knowledge bases, and enablement tools.
• Ensure materials remain current, consistent with brand standards, and easily accessible across the organization.
  
  

Qualifications

• 5–7 years of experience in enablement, instructional design, training, or a related field.
• Proven facilitation skills with experience training hybrid or distributed teams.
• Demonstrated ability to create adult-learning content in multiple formats (live, virtual, on-demand).
• Excellent communication skills with the ability to simplify complex topics.
• Strong project management and stakeholder collaboration abilities.
• Experience with LMS platforms, e-learning authoring tools, or enablement systems.
• Background in SaaS or technology industries is preferred.
  
  

Success Indicators

• High learner engagement and satisfaction.
• Accelerated onboarding and readiness for new hires and teams.
• Increased adoption of tools, processes, and product knowledge.
• Consistent delivery of accurate and engaging enablement content aligned with Genesys standards.
  
  

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$92,100.00 - $170,900.00

Benefits:

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments
  
  

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.