What are the responsibilities and job description for the Direct Response Representative position at Genesys?
locations
Durham, NC, USA
time type
Full time
posted on
Posted Yesterday
job requisition id
JR108636
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Direct Response Representative
Location: US – Raleigh, NC
About Genesys Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency, and operational improvements.
Job Description
Are you a recent graduate or early in career with a passion for sales and customer engagement? Genesys is looking for a motivated individual to join our team as a Direct Response Representative (DRR). In this role, you will help identify and qualify new sales opportunities, focusing on warm leads and collaborating with our Sales team to build a consistent pipeline that drives revenue growth.
Key Responsibilities
- Manage and respond to inbound (warm) leads: Evaluate customer interest generated through a variety of channels. Follow-up within required timeframes, ensuring a prompt and effective qualification process. Move prospective customers through the sales funnel.
- Prospect & identify opportunities: Learn and apply strategic techniques to identify potential customers and uncover key contacts within target accounts.
- Nurture relationships: Serve as a trusted advisor to prospects, helping them understand the value of our solutions.
- Conduct high-level product demonstrations: showcase Genesys products and capabilities.
- Achieve targets: Meet quarterly goals by transforming leads into opportunities, tracking key performance indicators, and maintaining strong follow-up practices.
Qualifications
- Educational background: A bachelor's degree in business, Marketing, Communications, or a related field, or equivalent experience gained through military service.
- Communication skills: Strong written and verbal communication skills.
- Tech savvy: Comfortable using digital tools and platforms, with a willingness to learn new technologies.
- Organizational skills: Ability to manage time effectively, prioritize tasks, and meet deadlines.
- Team player: Eager to collaborate with cross-functional teams, especially within sales and marketing.
- Growth mindset: A desire to continuously learn and improve, both personally and professionally.
- Innate curiosity: A natural drive to ask questions, explore new ideas, seek out innovative solutions, and continuously learn.
What you bring to the role:
- Entrepreneurial spirit: You are driven, self-motivated, and excited about helping customers succeed.
- Tech enthusiast: You have a natural curiosity about technology and how it can solve business challenges.
- Strategic thinker: You can think critically and develop strategies that drive results.
- Goal-oriented: You set goals and work diligently to achieve them.
- Career-growth focused: You see this role as a steppingstone towards a future in sales and are eager to develop the skills necessary to advance within the company.
- Sales aspirations: You are excited about the opportunity to eventually transition into a direct sales role and are committed to developing your career in this direction.
Direct Response Representatives will receive in-depth role training and will also be supported through year one by the Genesys Early in Career program, an impactful, add-on experience designed to help new graduates make connections and learn new skills.
This is a great opportunity for someone looking to start a career in sales with a dynamic, growth-oriented company. We invite you to explore Genesys and learn about our award-winning culture and industry-leading offerings.
Benefits – US
- Medical, Dental, and Vision Insurance
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off
- 401(k) matching program
- Adoption Assistance
- Infertility treatments
- See more Genesys benefits information at https://mygenesysbenefits.com/
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$40,700.00 - $75,700.00
Benefits:
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
More details about our company benefits can be found at the following link:
https://mygenesysbenefits.com
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit
www.genesys.com
.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at
reasonable.accommodations@genesys.com
.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
