Customer Service Coordinator

We’re Hiring! Our key client is hiring and looking to add a Customer Service Coordinator to their team. Please check the description below and reach out to us for more details if you are interested.

• Pay Rate: 29$/hour on W2
• Work Type: Remote
• Location: Houston, TX 77002
• Work Schedule: Monday - Friday | 11:30 AM - 8:00 PM EST
• Duration: 4-month contract (with possible extension and/or conversion)

Job Summary
Under general supervision, the Customer Service Coordinator is responsible for answering employee inquiries and directing them to appropriate resources. The role focuses on delivering high-quality customer service and resolving service-related issues.

Key Responsibilities

• Create, assign, and update customer tickets on a daily basis
• Communicate with customers regarding service issues and coordinate with internal departments for resolution
• Utilize company systems and tools to manage tasks such as benefit changes, ticket requests, and customer inquiries
• Apply effective listening and communication skills to identify customer needs and issues
• Provide consistent customer service support and handle service-related concerns
• Use telephony systems effectively
• Perform basic computer tasks, including navigating online resources
• Work evening hours as required
• Perform additional duties as assigned

Qualifications

• Required: High school diploma or GED; 0-4 years of relevant experience
• Preferred: High school diploma or GED with additional or specialized training; 0-4 years of experience
• Strong organizational skills
• Excellent customer service skills

Raise PBC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veterans' status, sexual orientation, or any other characteristic protected by law. Raise PBC is an equal-opportunity employer encouraging diversity in the workplace.