What are the responsibilities and job description for the Business Development Representative position at genesys?
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Business Development Representative – UKI (UK & Ireland) Department: Sales Development – EMEA Location: United Kingdom (London / Greater London preferred) Reports to: BDR Manager – EMEA About Genesys Genesys empowers organizations to deliver Experience as a Service℠ through AI-powered cloud customer experience solutions. We help leading enterprises orchestrate seamless, empathetic customer journeys and drive measurable business outcomes across industries and geographies. Role Overview We are seeking a commercially focused and driven Business Development Representative (BDR) to support pipeline growth across the UK & Ireland (UKI) region. This role is responsible for generating pipeline through a mix of inbound and outbound activities, engaging enterprise and mid-market accounts, and working closely with Account Executives and cross-functional teams to support revenue growth. We are looking for a mature and motivated sales professional with 2–3 years of experience who is confident engaging stakeholders, takes ownership of their pipeline, and is looking to build a long-term career in enterprise SaaS sales. Candidates should be based within reasonable proximity to London and able to attend the office as needed for collaboration, team sessions, and in-person engagement. Key Responsibilities Generate pipeline across the UKI region through a combination of outbound prospecting and inbound lead follow-up Identify, research, and engage prospective customers across enterprise and mid-market accounts Qualify marketing-generated leads into high-quality sales opportunities Partner with Account Executives to support account research, outreach strategies, and territory development Collaborate with Marketing on campaigns, events, and follow-up execution Work cross-functionally with Sales, Customer Success, and Channel teams to identify new opportunities Communicate the value of Genesys’ cloud and CX solutions aligned to customer needs and business challenges Maintain accurate activity tracking, pipeline updates, and reporting in Salesforce Consistently meet and exceed KPIs related to meetings booked, pipeline generated, and opportunity conversion Skills & Qualifications 2–3 years of experience in a BDR, SDR, or sales-related role within SaaS, CX, or technology environments Demonstrated ability to generate pipeline through outbound prospecting Strong communication skills with the ability to engage confidently with stakeholders Mature, professional, and commercially aware mindset Highly organized with strong time-management and prioritization skills Experience using Salesforce, LinkedIn Sales Navigator, or similar tools preferred Collaborative approach with the ability to work effectively across multiple teams Based within commuting distance of London and able to attend the office when required Why Join Genesys? Join a global leader in AI-driven customer experience technology Build your career within a high-performing UKI sales organization Competitive compensation with performance-based incentives Clear progression opportunities into Senior BDR and Account Executive roles Collaborative, inclusive, and results-driven team environment If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Want to join Genesys but don’t see a role that matches your skills right now? Join our Talent Community! You’ll receive Genesys updates and job openings Sign up here. If a Genesys employee referred you, please use the link they sent you to apply. Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.