Front Desk Bilingual

Why Join Us?

SunState Medical Specialists (SMS) is proud to be a part of OneOncology in delivering exceptional, community-based specialty care across Florida. With a team of 105 physicians spanning urology, radiation oncology, medical oncology, breast surgery, general surgery, and head and neck surgery, SMS is committed to providing high-quality, accessible care. Our practice continues to expand services by offering advanced radiation therapies, in-house pharmacy and laboratory capabilities, care management, theranostics, cutting-edge diagnostic imaging, and clinical research. We are dedicated to recruiting top-tier physicians to help increase access to affordable, high-quality care throughout the state.

In all of our centers, the first point of contact for our patients is the Front Desk Receptionist. As first impressions are lasting, it is imperative that our personnel portray patience, understanding, and professionalism.

Your Key Responsibilities:

• Maintenance of patient's chart:

• Patient demographics

• Billing information

• Copy photo I.D. and insurance card

• Obtain necessary consent form signatures, including HIPAA policy

• Verification of Insurance Benefits:

• Benefits are confirmed through electronic or phone contact with the insurance provider for every patient encounter

• Eligibility and financial responsibility information must be communicated clearly to patients

• Benefit information is documented in the patient record

• Assist with Patient Collections:

• Daily chart prep will include identifying patient financial responsibility for each visit and any outstanding balances due

• Assist with patient questions regarding billing and insurance payments

• Schedule patient appointments:

• New and follow up appointments within the practice

• Consultation appointment referrals

• Assist with incoming phone calls:

• Manage incoming calls and transfer appropriately

• Take complete and accurate messages and ensure message delivery in a timely manner

Minimum Qualifications:

• Ability to maintain a cheerful, positive and respectful attitude

• Excellent organizational and interpersonal skills

• Good telephone, computer, and typing skills

• High School graduate or equivalent

• 1 year experience as medical receptionist preferred, but not required

• Bilingual

Minimum Physical Capabilities:

In order to be able to perform normal duties as a Front Desk, the worker must be able to perform all of the following physical capabilities:

• Lifting up to 11 lbs occasionally floor to waist height, <7 waist to shoulder occasionally

• Frequent forward reaching, fine motor control (hand and arm)

• Sitting for up to 30mins at a time

• Occasional standing and walking

• Occasional bending and squatting

• Rare pushing and pulling to assist with a patient transfer