What are the responsibilities and job description for the Quality Improvement Manager position at Genesis?
Overview
At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. Whether you're an experienced professional or just starting your career, we offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve.
Responsibilities
The Quality Improvement Manager facilitates and supports the development and implementation of quality initiatives impacting patient/resident experience and satisfaction. This position supports nursing center and market management with established guidelines regarding patient/resident service processes and protocols, including but not limited to:
Posted Salary Range
USD $0.00 - USD $0.00 /Yr.
At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. Whether you're an experienced professional or just starting your career, we offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve.
Responsibilities
The Quality Improvement Manager facilitates and supports the development and implementation of quality initiatives impacting patient/resident experience and satisfaction. This position supports nursing center and market management with established guidelines regarding patient/resident service processes and protocols, including but not limited to:
- Successful solicitation and response to patient/resident satisfaction feedback
- Provision of customer service education
- Development of Guest Services care model
- Effective and meaningful QAPI processes
- Consultation on nursing center-specific issues
- Company-wide policy and procedures
- Survey issues
- Program development
- Bachelor's degree in healthcare administration or other relevant field preferred. Licensed in respective discipline.
- Five years' experience in health care delivery.
- Variable compensation plans
- Tuition, Travel, and Wireless Service Discounts
- Employee Assistance Program to support mental health
- Employee Foundation to financially assist through unforeseen hardships
- Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off
- Free 24/7 virtual health care provided by licensed doctors for all Anthem medically-enrolled employees and their immediate family members
- On-Demand Pay Program that allows for instant access to a portion of the money you’ve already earned
- Pet Insurance
- Term and Whole Life Insurance
- Short-term Disability
- Hospital Indemnity
- Personal Accident
- Critical Illness
- Cancer Coverage
Posted Salary Range
USD $0.00 - USD $0.00 /Yr.