What are the responsibilities and job description for the Assistant Manager, Genesis Retail Sales & Service Experience position at Genesis?
At Genesis, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.
It’s time you rethink what you expect from an employer.
At Genesis, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.
WORK MODEL
What You Will Do
Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our hiring process please visit our How We Hire page.
Other Details
It’s time you rethink what you expect from an employer.
At Genesis, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.
WORK MODEL
What You Will Do
- The Assistant Manager, Genesis Retail Sales and Service experience provides operational, analytical, and strategic support to drive exceptional sales and service experience to Genesis guests.
- Collaborates with Customer Feedback, Training, Aftersales and DBP/HAEA to identify areas of opportunity for improvement.
- Coordinates and supports joint projects with Hyundai counterparts.
- Acts as the key contact for Genesis Regional area management team in all sales and service experience related business areas.
- Provide data and program analysis for sales and service experience initiatives and projects.
- Deliver weekly, monthly, and quarterly performance reports to management and regional teams, including Delivery App, Connected Services enrollment, Retail Advisor sustainment, and other key KPIs.
- Develop new reports to support NHQ and Genesis regional management needs.
- Provide program management support for retail experience initiatives such as retailer evaluations, advisor consulting, service solutions, and contests.
- Lead App upgrade testing; manage QC for the Trainer & Advisor Portal (GTAP); host weekly touch-base meetings with documentation; track projects and support daily troubleshooting for retailers and field teams.
- Serve as primary contact for vendors on day-to-day operational and technical matters; support purchasing, budgeting, and vendor management.
- Collaborate with Hyundai counterparts, Customer Feedback teams, and vendors to analyze trends, improve surveys, refine questions and design, and prepare data-driven presentations.
- Identify opportunities through retailer performance data, guest verbatim, competitive analysis, and industry best practices to enhance guest experience.
- Support system implementations, database management, IT coordination, and SAP activities (e.g., RDR reports, test VINs).
- Develop reports, presentations, and communications for sales and service experience programs.
- Oversee vendor performance, including defining scope, monitoring quality, and approving deliverables; escalate to management as needed.
- Interface with national and regional management and partner cross-functionally to implement programs.
- Support team members and additional projects as required.
- Must be a high school graduate.
- Bachelor’s degree preferred.
- Master’s Degree a plus.
- Five or more years of automotive OEM or auto finance company experience.
- Luxury OEM or automotive field experience preferred.
- Experience in Apps & Retail Digitalization is desirable.
- Strong analytics & process background.
- Budget Management experience desirable.
- A team player, capable of working under pressure and curiousity in learning new knowledge.
- Excellent analytical, critical thinking and organizational skills.
- Strong communication skills (verbal and written).
- Advanced Microsoft Office knowledge (Excel, Word, PowerPoint, Outlook).
- Experience in SAP and Data Analytics is preferred.
- Project management and system background and support experience preferred.
- Ability and willingness to travel periodically.
- Compensation Range: $69,300 - $99,000 annual base salary
- Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
- Holiday Pay - the company shuts down with pay between Christmas and New Years.
- Vacation and sick time off
- Healthcare insurance (medical, dental, and vision)
- 401(K) company match
- Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
- Basic life insurance, short- and long-term disability
- Mental health, wellbeing, and employee assistance program
- Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)
Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our hiring process please visit our How We Hire page.
Other Details
- Normal office duties.
Salary : $69,300 - $99,000