What are the responsibilities and job description for the Information Technology Engineer (Contract to Hire) position at Genesis Molecular AI?
Our ideal candidate has a technical background, has experience in a customer support or IT admin role, and understands the day-to-day aspects of an IT organization, especially in a high-growth startup with ever-changing requirements. Success in this role requires strong troubleshooting skills and a collaborative approach to work with cross-functional teams to enhance technical operations.
What You’ll Do:
- Provide technical support for desktop, laptop, mobile devices, and peripherals
- Manage macOS workstations including provisioning, patching, and imaging
- Configure and manage network devices (routers, switches, wireless APs)
- Assist with onboarding/offboarding processes (accounts, devices, access control)
- Maintain and optimize our endpoint management system, ensuring devices are compliant, secure, and consistently operational
- Provide responsive technical support to our team members, quickly diagnosing and resolving issues for both in-office and remote employees
- Troubleshoot all IT-related topics and in-depth research to find the best technical solutions
- Maintaining comprehensive documentation for systems, processes, and procedures to support knowledge sharing and business continuity
- Maintain an organized and updated inventory of IT equipment and software licenses
- Document IT procedures, solutions, configurations, and changes
- Order/procure equipment, maintain vendor relationships, and inventory management for all IT hardware and software
- Partner with all business units and collaborate on projects
- Communicate effectively and concisely to the entire company
- Analyze existing processes, suggest and make improvements, and implement business processes where none exists
What You'll Bring:
- Excellent verbal and written communication skills
- Excellent teamwork skills with flexibility to partner with many teams
- Familiarity with Linux, macOS, Windows, iOS, and Android devices
- Ability to administer G-Suite for day-to-day operations
- Capable of managing AV hardware and software, including Google Meet and other video conferencing software
- Strong knowledge of networking concepts (switching, firewalls, subnetting, wireless technologies, VPNs, LAN/WAN, etc.)
- Prior IT/helpdesk/customer service experience, particularly in an early-stage startup
- Firm grasp of networking protocols such as TCP/IP, UDP, ARP, DNS, DHCP, and PXE
- Expertise in procuring and maintaining physical computer infrastructure
- Ability to solve immediate problems while designing and prioritizing systemic solutions
- Experience administering SaaS applications like Microsoft, Google Workspace, and Slack
Nice to Have:
- Software license management
- Supporting development environment based on GCP VM instances
About Genesis Molecular AI
Genesis Molecular AI is pioneering foundation models for molecular AI to unlock a new era of drug design and development. The company’s generative and predictive AI platform, GEMS (Genesis Exploration of Molecular Space), integrates AI and physics into industry-leading models to generate and optimize drug molecules, including the breakthrough generative diffusion model Pearl for structure prediction. Genesis has raised over $300 million from leading AI, tech and life science-focused investors, signed multiple AI-focused research collaborations with major pharma partners, and is deploying GEMS to advance an internal therapeutics pipeline for a variety of high-impact targets.
Genesis is headquartered in Burlingame, CA, with a fully integrated laboratory in San Diego. We are proud to be an inclusive workplace and an Equal Opportunity Employer.