What are the responsibilities and job description for the Operations Manager position at Genesis Health Clubs?
Benefits:
Duties and Responsibilities:
- 401(k)
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Training & development
- Vision insurance
Duties and Responsibilities:
- Manage club follow ups to ensure members are not past due and current
- Executes procedures as outlined by front desk manuals
- Assist Club Manager with all club operations as needed
- Responsible for daily register deposits
- Maintains office supply order
- Responsible for desk inventory
- Responsible for submitting product orders
- Attends all staff and club meetings and events
- Establish and maintain professional relationships with members and staff
- Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner.
- Ensures front desk is clean, maintained and organized at all times
- Ability to respond quickly and appropriately to emergency situations
- Drive revenue inside the club with retail (supplements, shake sales, apparel, tanning)
- Present a professional demeanor at all times when representing the Genesis Health Clubs
- Provide input in developing strategies to support club goals and objectives
- Develop and build a team atmosphere among staff and departments
- Ability to respond to common inquiries or complaints from members
- Attend all social functions within the club
- Participate in group classes and regular exercise
- Available to work weekends and evenings and holidays
- Ability to work well with others
- Experience in cash handling and credit cards
- 1-2 Years’ experience in customer service function
- Ability to stand for long periods of time
- Ability to lift up to 45 pounds
- Ability to communicate with guests and other associates, including reading, writing and speaking