Medical Receptionist/Administrative Assistant

Medical Receptionist/Administrative Assistant (Full-time)

Monday through Friday 8am-4pm

Description:

Provide comprehensive administrative support to our providers and support staff. Provide high quality customer service to patients. Responsible for covering the reception/front desk and handling day-to-day administrative duties for the provider schedules.

Responsibilities (but are not limited to):

· Welcome/greet visitors in a friendly and warm manner as front desk receptionist

· Obtain patient information necessary for processing medical charges such as driver’s license and health insurance card

· Check patients in and out for visits

· Verify patient demographic information in a confidential manner

· Answer and direct phone calls in a polite and professional manner

· Schedules, confirms, re-schedules and cancels appointments for new and existing patients using the EMR system

· Fields telephone inquiries from patients, potential patients and physician offices.

· Call patients to confirm appointments and/or reschedule appointments

· Collect and record balance, copay and self pay cycle payments

· Operate standard office equipment including fax, credit card, copy machine and scanner

· Ensure required consent forms, new patient packets or other forms are completed by the patients

· Interact with medical and billing staff

· Answer/respond to patient non-clinical inquiries and direct all clinical questions and inquiries (outside the scope of your knowledge and responsibilities) to appropriate clinical staff

· Communicate via email and phone with staff to maintain timely patient flow

· Schedule patient follow-up appointments and inform of associated fees

· Consistently check answering machine for messages and responding to/forwarding same

· Balance daily deposit report with monies collected at the end of each day

Qualifications:

• 1-2 years’ receptionist/administrative experience in the healthcare industry
• High school graduate required; associates degree preferred
• Strong phone skills
• Excellent interpersonal skills
• Good written/verbal skills and attention to accuracy
• Capable of using computerized appointment scheduling systems or electronic medical record (EMR) system
• Ability to multi-task and handle busy front desk while maintaining composure
• Ability to exercise tact in dealing with sensitive, complex and confidential patient issues and situations
• Ability to take direction and prioritize as needed

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Health insurance
• Paid time off

Work Location: In person

Salary : $18 - $20