Operations and Inventory Manager/Director of Operations/Merchandise Coordinator

About Genesis Diamonds!

Genesis Diamonds has been redefining the jewelry experience since 2004, bringing unmatched value, education, and selection to Tennessee, Ohio, and Kentucky. With one of the region’s largest collections of loose and mounted GIA-certified diamonds, as well as exclusive designs from the world’s top brands, we’ve built a reputation as the premier destination for fine jewelry.

We’re proud to be the Official Jeweler of the Tennessee Titans and The Louisville Cardinals, and to have been voted “Best Jewelry Store” and “Best Place to Buy an Engagement Ring” by our community for 15 years and counting. Beyond our showrooms, we are committed to being deeply involved in our local communities, as well as give back through partnerships with organizations like Make-A-Wish Mid-South & The Unbridled Foundation.

At Genesis Diamonds, our mission is simple: empower customers with knowledge, offer the very best in quality and value, and create a joyful, memorable shopping experience.

Position Details:

We are seeking a highly organized and experienced professional to oversee the Buying, Special Orders, and Shipping operations for our five regional jewelry stores. This position is responsible for ensuring efficient workflows, accurate inventory control, and adherence to budget and company policies. This position works closely with ownership, store managers, the VP of Operations, HR, and Finance to ensure operational excellence across the company.

Location: Nashville, TN

Salary Range: $65,000 - $200,000 per year DOE

Schedule: Monday-Friday 9:30am to 6:00pm - This role is not eligible for hybrid or remote work and will occasionally work weekends to manage inventory counts and/or assist with special events.

Key Responsibilities:

• Team Leadership & Workflow Management – Directly manage a very experienced team of professionals in buying, special orders, shipping, and inventory control. Ensure productivity, accuracy, and service standards are met.
• Inventory Oversight – Maintain accurate stock levels across the company, approve purchase orders, monitor replenishment needs, and oversee special order processing to meet customer expectations.
• Budget Ownership – Prepare the annual inventory budget, track spending, and enforce adherence to approved budgets. Identify cost-saving opportunities without compromising quality or service.
• Operational Coordination – Serve as the primary point of contact between the buying/operations office and store managers, ownership, HR, Finance, and other departments to ensure smooth communication and timely execution of requests.
• Process Compliance – Implement and enforce company policies and standard operating procedures for inventory, purchasing, and shipping. Ensure compliance with all operational and financial controls.
• Problem-Solving & Decision-Making – Quickly address and resolve operational issues, vendor concerns, or interdepartmental challenges to maintain efficient business operations.
• Reporting & Documentation – Maintain accurate and up-to-date records, reports, and inventory spreadsheets. Provide leadership with regular performance and budget updates.
• Flexibility for Strategic Requests – Respond to ad-hoc needs and directives from company leadership, adapting priorities as required without losing focus on operational goals.

Required Qualifications:

• Bachelor’s degree in business administration or related field.
• Must have experience in: Full Bridal and Fashion Jewelry Business – Tacori, Verragio, A. Jaffe, Simon G. and more!
• Minimum 5 years of experience managing a mid- to large-sized team, preferably in retail operations or inventory management.
• Must have strong time management skills and the ability to meet deadlines consistently.
• Proven ability to manage budgets, implement process improvements, and oversee multi-location operations.
• Knowledgeable in market trends
• Strong leadership skills with a track record of building high-performing teams.
• Excellent communication skills (verbal and written) for interacting with staff, leadership, vendors, and partners.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google Workplace and Inventory Management software.
• Exceptional organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and ability to make quick, informed decisions.

Benefits Package:

• 401(k) 401(k) company match
• Medical Insurance
• Company Paid Dental, Vision & Life Insurance
• Short-Term Disability
• Up to 4 Weeks of Paid Time Off
• Sick Pay
• Paid Holidays
• Paid relocation expenses 

* Genesis Diamonds is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.

*Genesis Diamonds is a drug and alcohol free workplace. All offers of employment are contingent upon pre-employment background and drug screening.