SAP Concur OCM Lead

Genesis Consulting is seeking an experienced, forward-thinking OCM Consultant with a passion for growth and business transformation. The OCM Consultant will lead the change strategy and user adoption efforts for the implementation of an automated, web-based Travel Management System (TMS) built on SAP Concur for a Federal Client.

The OCM Consultant will ensure a smooth transition to a modernized, integrated TMS that preserves the client’s structured approval processes while improving automation, compliance, and traveler experience. This role is critical to achieving enterprise-wide adoption across diverse traveler populations and maintaining operational continuity during system replacement.

Duties and Responsibilities:

Change Strategy & Governance

• Develop and execute a comprehensive OCM strategy aligned with the client’s governance structure and divisional approval hierarchies.
  
• Conduct stakeholder impact assessments across all 14 divisions and traveler groups.
  
• Establish change governance, sponsorship alignment, and division-level change champion networks.
  
• Coordinate closely with the Program Manager and technical implementation team to align change activities with system design and deployment milestones.
  

Stakeholder Engagement & Communications

• Develop and implement a targeted communications plan addressing executives, division leadership, travel approvers, finance personnel, and travelers.
  
• Communicate changes to Travel Authorization (TA) workflows, approval hierarchies, and reimbursement processes.
  
• Prepare executive briefings and adoption dashboards to monitor organizational readiness and risk.
  

Business Process Transition

• Support transition from the client’s current GDS-connected online reservation system to SAP Concur while maintaining continuity of operations.
  
• Ensure users understand updated workflows for:
  
• Travel Authorizations (TA)
  
• Reservation booking
  
• Automated reimbursement claim submission
  
• Audit and compliance checkpoints
  
• Coordinate change impacts associated with integration to monitoring systems, reimbursement systems, and audit services.
  

Training & Adoption

• Conduct training needs analysis for all Traveler categories.
  
• Develop role-based training materials, job aids, quick reference guides, and process documentation.
  
• Support training delivery (virtual and in-person as required).
  
• Partner with the customer service support desk to ensure readiness for post-go-live traveler assistance.
  

Readiness & Post-Go-Live Support

• Lead organizational readiness assessments prior to deployment.
  
• Support User Acceptance Testing (UAT) from a business adoption perspective.
  
• Monitor adoption metrics, help desk trends, and traveler feedback post-go live.
  
• Recommend and implement corrective actions to improve compliance, efficiency, and user satisfaction.
  

Requirements

·Minimum 5–7 years of Organizational Change Management experience supporting federal or highly regulated environments.

·Demonstrated experience supporting ERP or enterprise SaaS implementations, preferably in travel and expense systems.

·Experience with SAP Concur or comparable federal travel systems (e.g., ETS2).

·Strong understanding of federal travel processes, including Travel Authorization workflows and reimbursement lifecycle management.

·Experience supporting large, multi-division organizations (2,000+ users).

·Proven ability to align change strategy with compliance-driven business processes and audit requirements.

Preferred Competencies:

·Experience supporting implementations with federal regulatory agencies or similarly structured federal organizations.

·Familiarity with FFIEC-related operational environments.

Minimum Education:

·Bachelor’s Degree in Computer Science, IT, or related field. Master’s Degree preferred.

Certifications:

·Prosci, CCMP, or equivalent change management certification preferred.

Other:

·U.S. Citizenship is required.