What are the responsibilities and job description for the Service Desk Personnel position at Generis TEK Inc.?
Please Contact: To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Bhupendra Chopade at email address can be reached on # .
We have Contract role Service Desk Personnel for client at Nashville, TN. Please let me know if you or any of your friends would be interested in this position.
Position Details:
Service Desk Personnel- Nashville, TN
Location : Nashville, TN 37243
Project Duration : 12 months
Pay Rate : $20 to $25 an hour on W2
Job Description
Must be able to lift at least 50 pounds.
IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required
Printer Administration and Troubleshooting
- Server Print Queue, and local Queues
Active Directory Management
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
iOS Management, Support, and Deployment
- Setting up new phones/I pads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
Video Conferencing
- Cisco Webex
- MS Teams
- Cisco Presence video solutions
Network troubleshooting
- Internal vs external
- VPN
- LTE
- Wi-Fi
Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed
Remote support
- MSRA
- RDP
- TEAMs
- Webex
Hardware Deployment
ServiceNow
- Ticket management
- Ticket assignment
To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Bhupendra Chopade at email address can be reached on # .
Salary : $20 - $25