What are the responsibilities and job description for the Programmer/ Service Now Developer Remote position at Generis TEK Inc.?
Job Details
We have Contract role Programmer/ Service Now Developer-Remote for our client at Nashville TN. Please let me know if you or any of your friends would be interested in this position.
Position Details: Programmer/ Service Now Developer-Remote- Nashville, TN Location : Nashville , TN - Remote Project Duration : 12 months of contract
Pay range : $50- $55 an hour on W2
Job Description::
- We are looking for a Service Now Developer with strong expertise in Customer Service Management (CSM) and/or Public Sector Digital Services (PSDS).
- This role will focus on designing, configuring and delivering solutions that improve citizen services, streamline case management, and support digital transformation initiatives in the public sector.
Key Responsibilities:
- Solution Design & Development
- Configure and customize Service Now CSM and PSDS applications to meet public sector requirements.
- Develop workflows, case lifecycles, business rules, and integrations with external government systems.
- Build portals and self-service experiences tailored for citizens and government staff.
- Implementation & Delivery
- Collaborate with stakeholders to gather requirements and translate them into technical solutions.
- Implement proactive service delivery features to improve citizen engagement and transparency.
- Ensure scalability, maintainability, and compliance with government standards.
- Integration & Support
- Integrate Service Now with legacy systems, CRM, ERP, and external data sources.
- Provide ongoing support, troubleshooting, and enhancements for CSM and PSDS modules.
- Maintain documentation of configurations, customizations, and processes.
- Governance & Best Practices
- Adhere to Service Now development standards and coding best practices.
- Ensure compliance with public sector security, accessibility, and data privacy regulations.
- Participate in code reviews and contribute to continuous improvement initiatives.
Skills & Qualifications:
- Hands-on experience with Service Now CSM and/or PSDS modules.
- Strong knowledge of Service Now architecture, modules, and integrations (REST, SOAP, etc.).
- Proficiency in JavaScript, Glide API, Flow Designer, and Integration Hub.
- Experience with platform security, including user access management and compliance.
- Experience with Service Portal development and UI/UX customization.
- 3 years of Service Now development experience.
- Experience integrating Service Now with third-party applications (REST/SOAP APIs).
- Service Now platform upgrades and health scans are a plus.
Preferred Qualifications:
- Service Now Certified System Administrator (CSA).
- Experience in Agile/Scrum environments.
- Knowledge of public sector service delivery models and citizen engagement strategies.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $50 - $55
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